Sample Project_Paper-1

Sample Project_Paper-1 - Tim Tierney Julia Pillow Daphne...

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Tim Tierney, Julia Pillow, Daphne Vonal, and Kelly-Phuo L Ngo White Box Solutions OM 493 Group Project 12/10/09 Murray
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White Box Solutions has built a reputation based on over 2 decades of providing excellent products, committed and skilled personnel, and client support. With this reputation, White Box Solutions has forged strong relationships with commercial partners to include Lockheed Martin, McClendon Corporation, and Nortel Government Solutions in addition to current and former clients in the Federal Government community, including the Department of the Army, United States Patent and Trade Office (USPTO), and Department of Justice (DOJ). White Box Solutions has an extensive experience providing technical Information Technology (IT) products and services in support of programs, projects, and initiatives to various customers, from the earliest stages of procedural development to program implementation, testing, refining, improving, and maintenance. White Box Solutions experience providing IT support to classified and non classified assignments worldwide has allowed us to develop a responsive and cohesive organization that places considerable mission appropriate resources in the battery of our clients at the moment that needs arise. White Box Solutions offers: Over twenty years of experience providing IT support to commercial and government agencies on a global scale. Over twenty years of successfully recruiting, deploying, and maintaining professional staff to support IT projects worldwide A 100% success rate of system certification and recertification across the entire scope of White Box Solutions contracts, whether completed or ongoing. The cornerstone of White Box Solutions success is a complete understanding of the mission and the unique needs of each client. White Box Solutions has extensive experience providing IT support on a scale similar to the requirements of this USPTO solicitation, and has successfully performed the duties listed therein for a number of Federal Government clients. White Box Solutions offers the immediate responsiveness and customized support that only a small business can, combined with dedicated, qualified, and experienced personnel, and over 20 years of proven history of sustained successful performance. White Box Solutions performance in the past five years has included (but is not limited to): Providing total solution upgrade support to the Department of the Army. Call center software upgrade for Smithsonian Institute to provide Remedy ticketing service. 24x7 mission critical support to the World Bank installations worldwide. The examples above are just part of the IT services provided and contracts fulfilled by White Box Solutions in the recent past. White Box Solutions’ consistent success has been reinforced by the re-award of several contracts and a 90% renewal rate with commercial customers. Scope Management Plan
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Sample Project_Paper-1 - Tim Tierney Julia Pillow Daphne...

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