Leadership - Week 13: Leadership Part II Agenda Opening...

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Week 13: Leadership – Part II
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Agenda Opening Comments Agenda Review Readings Review Cushy Armchair Becoming the Boss We Googled You Guest Speaker: Rebecca Tittle Director, Labor & Employee Relations Naval Sea Systems Command (NAVSEA) Break Situational Leadership Review A quick review One Minute Manager Reprimands Adjourn
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Cushy Armchair Case… This week’s reading assignment No DQ submission required
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Cushy Armchair… What is this case about… Quick description of what happened What mistakes do you think Alison Sampson made? Communicate a major change via email Email was poorly worded Request major changes during busy season Handled line managers poorly (no experience with them) Laid off Mr. Wong What would you have done differently? Do a face-to-face meeting with key stakeholders in company Use collaboration tools (video conference, con-call, webcast technologies) to communicate message Communicate earlier (vs. busy season) Global management is not a one-size-fits-all environment Follow-up on new processes was late (2 months later)
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Becoming the Boss… Myth-1 Managers wield significant authority and freedom to make things happen. Reality You are enmeshed in a web of relationships with people who make relentless and conflicting demands on you. To Manage Effectively Build relationships with people outside your group that your team depends on to do its work. Cushy Armchair Correlation Nothing happened when Allison issued her directives.
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Becoming the Boss… Myth-2 A manager’s power derives from their formal position in the company. Reality Your power comes from your ability to establish credibility with employees, peers, and superiors. To Manage Effectively Demonstrate character Intending to do the right thing Managerial competence Listening more than talking Influence Getting others to do the right thing Cushy Armchair Correlation Allison did all the wrong things.
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Becoming the Boss… Myth-3 Managers must control their direct reports. . Reality Control doesn’t equal commitment… and employees don’t necessarily always follow orders. To Manage Effectively Building commitment by empowering employees to achieve the team’s goals…not ordering them. Cushy Armchair Correlation Allison ordered them to do something and nobody listened.
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Becoming the Boss… Myth-4 Managers lead their team by building relationships with individual members of the team. Reality Actions directed at one subordinate often negatively affect your other employee’s morale or performance.
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This note was uploaded on 01/30/2011 for the course MGMT 312 taught by Professor Satyshur during the Spring '10 term at George Mason.

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Leadership - Week 13: Leadership Part II Agenda Opening...

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