SPECIAL EVENTS - -BAD OUTSIDE CONTRACTORS-FIGHTS OR OTHER...

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SPECIAL EVENT PLANNING TYPES SOCIAL BUSINESS CLUB EVENTS ON-PREMISE OFF-PREMISE KEYS TO DOING WELL! 1. SERVICE IS PUNCTUAL 2. PROMISES ARE KEPT 3. PROFESSIONAL ATTENTION TO DETAILS 4. HOST IS MADE TO FEEL LIKE A GUEST 5. ALL LAST MINUTE REQUESTS OR CRISES WILL BE HANDLED CALMLY AND PROFESSIONALLY. MARKETING BROCHURE PRIMARY SALES TOOL MUST EMPHASIZE WHAT CLUB CAN AND WILL DO! NOT WHAT A MEMBER MUST OR CANNOT DO! NO NEGATIVE RULES OR POLICIES PRICED VS. NON-PRICED (BINGO MENUS) MEMBER-HOST RELATIONS
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4 MANAGEMENT RESPONSIBILITIES 1. PROVIDE INFORMATION - EDUCATE THE HOST! 2. NEGOTIATE PRICE – PLAY TO WIN! QUOTE PRICE++ PITFALLS: 1. USING LOWER QUALITY PRODUCTS 2. CUTTING TOO MUCH LABOR 3. REMOVING COURSES 4. BRINGING IN THEIR OWN F+B 3. COMMUNICATION WITH THE FUNCTION HOSTS -PREFUNCTION MEETINGS -POSTFUNCTION MEETINGS -THANK YOU LETTERS AND GIFTS 4. PROBLEM RESOLUTION #1 PROBLEM - EXCESSIVE WORRYING OTHERS: -COUNT FLUCTUATIONS
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Unformatted text preview: -BAD OUTSIDE CONTRACTORS-FIGHTS OR OTHER DISRUPTIONS-TIMING DIFFICULTIES-INTERFERENCE FROM OTHER EVENTS MEAL FUNCTIONS BUFFET RECEPTION BUTLER ACTION STATION PLATED PRESET HAND WAVE SERVING TIME - 1 HR 15 MIN TO 2 HOURS MAXIMUM BEVERAGE FUNCTIONS CASH BAR OPEN BAR COMBINATION BAR TYPES OF CHARGES: 1. PER DRINK 2. PER BOTTLE 3. PER PERSON 4. PER HOUR 5. FLAT RATE STYLES OF SET-UP: *U-SHAPE *CLASSROOM *CHEVRON *THEATRE *BANQUET *RECEPTION PRODUCTION AND SERVICE PLANNING B.E.O. - BANQUET EVENT ORDER CATERERS WORST NIGHTMARE - RUNNING OUT BUFFERS: UNDER 100 - 10% 100-1000 - 5% OVER 1000 - 3% HORS D - 7 PIECES PER PERSON/HOUR BEVERAGES - 2.5 DRINKS/PERSON/HOUR WILL COVER ANY FUNCTION. NUMBER OF STAFF: KITCHEN - CREATE STAFFING CHARTS #GUESTS=#WORK HOURS BAR - 1 : 75 SERVERS - 1 : 20 ALL MAY VARY TO PROVIDE THE QUALITY THAT HAS BEEN PURCHASED....
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This note was uploaded on 01/26/2011 for the course HRIM 318 taught by Professor Howard,paul during the Fall '10 term at Pennsylvania State University, University Park.

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SPECIAL EVENTS - -BAD OUTSIDE CONTRACTORS-FIGHTS OR OTHER...

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