CMAA -QUOTES FOR THE DAY

CMAA -QUOTES FOR THE DAY - For QUALITY is largely an...

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“For QUALITY is largely an attitude; if we insist on it in every little thing, it will permeate everything we do.” “Excellence must be a way of life.” What makes Quality Happen? Attitude Attention to Detail Constant Focus Dedication and Commitment Long Range View Management Involvement/Leadership Perceived Need…to Survive Teamwork Breakthrough Mentality We are what we repeatedly do. Excellence, then is not an act, but a habit.” Aristotle The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will. The spirit, the will to win and the will to excel are the things that endure. These qualities are so much more important than the events that occur.” Vince Lombardi
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“Member service is non-negotiable.” “Member’s inspect what they expect.” Member’s don’t like to hassle Member’s don’t like to negotiate Member’s don’t like excuses Member’s want SERVICE ALWAYS be friendly ALWAYS be polite ALWAYS be helpful ALWAYS be interesting ALWAYS keep the commitment ALWAYS be professional ALWAYS be honest And the member will always remember the experience. “People will forget what you say, forget what you do, but never forget how you make them feel.” “If you think it’s expensive to train your people and have them leave, try not training your people and have them stay.”
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“Our members will instantly perceive the “tone” of the clubhouse and club before you even meet or greet them. First impressions are the lasting ones and are difficult to change. Make that first impression a powerful and positive one.” “Credibility and competence are achieved through your professional image. Image includes your verbal, visual, and virtual ability to communicate.” “Be passionate about your purpose in life.” “Find people doing things right and tell them about it.” “Choose to be around positive people.” “Feel the fear and do it anyway.” “Learn to laugh at yourself.” “Lighten up.” “What is popular is not always right, and what is right is not always popular.” “As long as you are flexible, you will not get bent out of shape.” “What people think of you is none of your business.” “When people stop talking about me is when I will worry about it.” Alfred E. Newman, MAD Maga zine “Members want choice, flexibility, and excitement – along with a hearty dose of health and value.”
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“Be more concerned with your character than with your reputation. Your character is what you really are, while your reputation is merely what others think you are.” John Wooden, Basketball Coach “I have never gotten into trouble for something I did not say.” “Success is the best revenge.” “Disagree without becoming disagreeable.” INSANITY = Doing the same thing over and over again hoping for a different outcome.” “Think wrongly, if you please, but in all cases think for yourself.”
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CMAA -QUOTES FOR THE DAY - For QUALITY is largely an...

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