03-Process-S

03-Process-S - Managing Business Process Change Ronald S....

Info iconThis preview shows pages 1–9. Sign up to view the full content.

View Full Document Right Arrow Icon
Managing Business Process Change Ronald S. Lau, Ph.D. HKUST ISOM
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Learning Objectives Define a business process and differentiate it from a functional activity List the reasons that an organization should focus on business processes Describe the three ways that a functional organization can maintain a process view Outline the basic BPR methodology Discuss the role of process change in ERP implementation List the success factors for change management Identify the basic business process elements and give examples Construct a simple process diagram Describe the major functions of a workflow management system 2
Background image of page 2
Presentation Outline Issues in changing business processes Why focus on business processes? Process-oriented organizations Process change principles Business process reengineering Change management Modeling and automating business processes 3
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
What is Business Process? Business process: A set of logically related tasks performed to achieve a defined business outcome - Davenport and Short (1990) Important characteristics: ____________________________________________________ ____________________________________________________ ____________________________________________________ 4
Background image of page 4
Why Focus on Business Processes? ______________________________ Customer focus instead of task focus Improved agility helps respond quickly in a changing market Improved customer satisfaction helps create market and pricing differentiation ______________________________ Avoid “throw over the wall” and “silo” thinking More integration among departments and people Better sense of accountability ______________________________ Standardization/automation reduces costs, errors, and delays “Seeing a big picture” yields more improvement opportunities 5
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Reinventing the Organizations Functional… Process oriented 6
Background image of page 6
Characteristics of Process-Oriented Organizations Processes are well-defined, named and interrelated Every person understands how his/her work contributes to a larger process Common, consistent end-to-end process measures are used to evaluate performance of the whole process and individuals Systematic, ongoing effort to enhance process performance through problem-solving and redesign A “process owner” is designated to attend to a process and ensure performance 7
Background image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
How to Maintain a Process View in Functional Organizations? Production Sales Engineering New product development Needs analysis Market research Component design Product testing Process design Prototype production Sales order management Sales order processing Production order planning/control Accounts receivable Outbound logistics Purchases order management Purchases order processing MRP Accounts payable Inbound logistics Process XXX Process YYY Purchasing Accounting Logistics • _______________________________ • _______________________________ • _______________________________ 8
Background image of page 8
Image of page 9
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 01/25/2011 for the course ISOM 364 taught by Professor Ronalds.lau during the Spring '10 term at HKUST.

Page1 / 36

03-Process-S - Managing Business Process Change Ronald S....

This preview shows document pages 1 - 9. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online