07A-Cases

07A-Cases - Implementation Projects: Lessons Learned Ronald...

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Implementation Projects: Lessons Learned Ronald S. Lau, Ph.D. HKUST ISOM
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Learning Objectives Identify the key success and failure factors of ERP implementation projects Discuss the key issues based on some actual implementation projects 2
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Critical Views of ERP Implementation Negative return on investment (ROI) A Meta Group survey estimated 90% of ERP implementation resulted in negative ROI
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Some Horror Stories of ERP Implementation Whirlpool An ERP implementation crippled the shipping system, leaving appliances stacked on loading docks for a full eight weeks Hershey A 19 percent drop in earnings was caused by an incompetent ERP implementation that wreaked distribution havoc during Halloween 1999 Volkswagen A new ERP system at Volkswagen resulted in significant delays in parts shipments, causing product inventories to build up to costly levels 4
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Worst Implementation Case FoxMeyer FoxMeyer Once a $5 billion business One of the largest wholesale drug distributors in the US
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This note was uploaded on 01/25/2011 for the course ISOM 364 taught by Professor Ronalds.lau during the Spring '10 term at HKUST.

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07A-Cases - Implementation Projects: Lessons Learned Ronald...

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