Busn 101 Chp 1, 7, 9, and 16

Busn 101 Chp 1, 7, 9, and 16 - Chapter 9 Managing Service...

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Chapter 9 Managing Service and Management Operations True/False Questions T F 1. The transformation process occurs only in companies that manufacture goods. Answer: False Difficulty: Easy Page: 190 Learning Objective: 1 Bloom’s Taxonomy: Knowledge T F 2. Production refers to all the activities involved in producing products, while operations refers to the physical process of transforming resources into goods and services. Answer: False Difficulty: Medium Page: 190 Learning Objective: 1 Bloom’s Taxonomy: Knowledge T F 3. Outputs include labor, materials, energy, and money. Answer: False Difficulty: Easy Page: 190 Learning Objective: 1 Bloom’s Taxonomy: Knowledge T F 4. The transformation process is at the heart of operations management. Answer: True Difficulty: Easy Page: 190 Learning Objective: 1 Bloom’s Taxonomy: Knowledge T F 5. Operations management refers to those processes used in making both tangible and intangible products. Answer: True Difficulty: Easy Page: 190 Learning Objective: 1 Bloom’s Taxonomy: Knowledge Multiple Choice Questions 6. The development and administration of the activities involved in transforming resources into goods and services is called A) the transformation process. B) manufacturing. C) production. D) operations management. E) process management. Answer: D Difficulty: Easy Page: 190 Learning Objective: 1 Bloom’s Taxonomy: Knowledge
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7. If an employee is involved with transforming resources into goods and services, then he is in A) marketing. B) financing. C) human resources. D) operations. E) budgeting. Answer: D Difficulty: Medium Page: 190 Learning Objective: 1 Bloom’s Taxonomy: Knowledge 8. If an employee is associated with producing goods, services, and ideas that satisfy the needs of customers, then she works most closely with A) financing. B) budgeting. C) production. D) human resources. E) operations. Answer: E Difficulty: Medium Page: 190 Learning Objective: 1 Bloom’s Taxonomy: Knowledge 9. The transformation process is A) the development and administration of activities that transform resources into goods, services, and ideas. B) the conversion of human, financial, and physical resources into goods, services, and ideas. C) labor, materials, energy, and money. D) goods and services. E) the development, promotion, pricing, and distribution of products. Answer: B Difficulty: Medium Page: 190 Learning Objective: 1 Bloom’s Taxonomy: Knowledge 10. The transformation process occurs in A) service companies. B) all organizations, regardless of product. C) manufacturing companies. D) idea consultants. E) government agencies. Answer: B Difficulty: Easy Page: 190 Learning Objective: 1 Bloom’s Taxonomy: Knowledge 11. Operations management includes responsibility for A) customer service. B)
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This note was uploaded on 01/25/2011 for the course BUSN 101 taught by Professor Finnin during the Fall '07 term at Drexel.

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Busn 101 Chp 1, 7, 9, and 16 - Chapter 9 Managing Service...

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