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Assessment Task 4BSBHRM501 Manage human resource servicesScenario-based questions – Business ethics1. What are two pieces of legislation that may apply to managing human resources?Equal Opportunity is to ensure fairness in hiring, promotion and other workplace practices.The Fair Work Act 2009 is to provide a balanced framework for productive workplace relations which promotes national economic prosperity and social.2. How do human resource strategies and planning processes relate to business and operational plans?Human resource strategies help to increase employee productivity and to identifykey HR areas where strategies can be implemented in the long run to improve the overall employee motivation along with productivity.Human resources strategies will directly determine how effective the operational tasks will be through the recruitment of the right person at the right skills3. What is performance management for the delivery of HR services in your own words? Performance management for the delivery of HR services is that performance measurement being settled in determining whether the individual have been working up to required standards of the workplace in achieving goals and directions the workplace has been determined as well as to see whether the individual’s competencies are aligned with company’s needs.4. What is contract management for HR service delivery in your own words?Contract management is the services provided by external parties. The performance and management of these service providers could impact positively or negatively on thequality of service delivery that the HR function can attain for example, legal, training providers, subject matter experts to name a few.
Assessment Task 4BSBHRM501 Manage human resource services5. How is feedback used to modify the delivery of human resources?Feedback will help to focus on what the performance concerns are and where the performance is short of requirement Feedback will establish the gap of human resources that they may develop and improve for better future service delivery.Feedback will show whether the human resources has been working up to the standards and delivering required tasks towards internal and external o the firm.