Discussions week 2

Discussions week 2 - Discussions ,gotothisweek'sDiscussion 1 Communication Breakdown , Recount past situations where you experienced a substantial

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Discussions To participate in the following Discussion Forums, go to this week's  Discussion  link in the left navigation: 1. Communication Breakdown In separate paragraphs, complete the following: Recount past situations where you experienced a substantial breakdown in communication within a group. Identify the communication barrier(s) at work. (For example, problems with communication can pop-up at every stage of the communication process, which consists of the sender, encoding, the channel, decoding, the receiver, feedback and the context---consider these problems in your answer). Why did they occur? What were the consequences of the breakdown? Identify at least two strategies that could be used to overcome the barriers and improve communication effectiveness. Explain why the strategies will improve the communication process. I work for a printing company, and we had a really big order for one of our largest customers. As always with a big project we hold a meeting to go over all the aspects of the order, from artwork to material. Normally, a member from each department in which this project will be processed is required to attend the meeting. All decisions were made and plans set into action. But in the end the project was a big fiasco. The project printed the wrong color; because of this issue we missed the customers required need by date. We deal with customers like McDonald’s, Coca-Cola, Pepsi-Cola, Dr. Pepper Co., Budweiser, just to name a few. When dealing with larger customers like I have listed above, their need by date for materials we are printing is very important in the marketing launch of their products. So to miss a date is a very big issue with all of them. The customer changed the color after all the production paperwork was already created and in process. The color change was noted and updated paperwork was sent to the planning department by the account manger working on the project. This was the correct process in which the change needed to happen. However, planned did not pass the updated information on to the next department, and so the color never got changed and the job was printed the wrong color. The paperwork is always sent via email, but the planning department deleted the email by mistake. The consequences of the breakdown are that we made a very large customer angry, we lost a lot of money in reprinting the job, and we lost several employees for their lack of following/understanding orders.
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I think this could have been prevented two ways; planning would be required to send an email to the account manager after changes have been made, and the accounting manager should also copy all other departments about the updated change and not just planning. 2.
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This note was uploaded on 01/27/2011 for the course MGT 415 taught by Professor Bess during the Spring '10 term at Ashford University.

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Discussions week 2 - Discussions ,gotothisweek'sDiscussion 1 Communication Breakdown , Recount past situations where you experienced a substantial

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