L20-20101117

L20-20101117 - 1 Leadership & Sources of...

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Unformatted text preview: 1 Leadership & Sources of Power MGMT121 Lecture 20 17 Nov., 2010 Critical thinking question, p.244, #4 • Your employees are skilled and experienced customer service representatives who perform non- routine tasks, such as solving unique customer problems or special needs with the company’s equipment. Use the path-goal theory to identify the most appropriate leadership style(s) you should use in this situation. Be sure you fully explain your answer and why other styles are inappropriate. 2 Suggested approach (1) • First step, briefly explain what path goal theory is. Then answer the question • According to the path goal theory, the most appropriate leadership style in this situation are participative and achievement-oriented. Employees have the skill and experience to provide meaningful ideas, and the non-routine task structures gives employees discretion over their work activities. • Participative leadership style is appropriate because this discretion gives employees more freedom to implement their ideas. • Achievement-oriented leadership style is appropriate because employees have the skills and experience necessary to attempt challenging goals. 3 Suggested approach (2) • Directive leadership is inappropriate here because it introduces too much supervisory control for skilled and experienced employees. • Supportive leadership is probably unnecessary in this situation. The work isn’t too challenging (employees have the necessary skills and experience) nor is it too boring (employees have non-routine tasks). 4 Today’s class agenda What is power? 5 Sources of leader power 6 My Learning Objectives: 1. Explain and apply the five sources of leader power 2. Know how to increase your power base 3. Describe contingencies of power Leadership and power Leadership • Leadership is about influencing, motivating and enabling others to contribute toward the effectiveness and success of the organizations of which they are members • Leadership effectiveness is about being successful in such influencing attempts Power • Power is the capacity of a person, team or organization to influence others • A B 7 A has the capacity to influence B B acts in accordance with A’s wishes Power Leaders use power as a means of attaining group goals Leaders achieve goals, and power is a means of facilitating their achievement Contrasting leadership and power 8 Power is a function of dependency • The greater B’s dependence on A, the greater is A’s power in the relationship • Dependence is based on: Alternatives that B perceives and The importance that B places on the alternative(s) that A control Person A Person B Power (textbook, p.190) e.g. your parents You are dependent on your parents for financial support Provide funding for HKUST tuition: power parents hold over you 9 You want a degree from HKUST and have to pass a certain course to get the degree Illustration: dependency relationship Your current Professor is the only faculty that teaches that course 10 You want a degree from HKUST...
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This note was uploaded on 01/28/2011 for the course MGMT 121 taught by Professor Karenlee during the Fall '10 term at HKUST.

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L20-20101117 - 1 Leadership & Sources of...

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