L23-20101126

L23-20101126 - Effective Team Management MGMT121 Lecture 23...

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1 Effective Team Management MGMT121 Lecture 23 26 Nov, 2010
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2 1. A model of team effectiveness 2. Managing team practical skills application Today’s agenda
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3 By the end of today’s lecture, you should be able to: Explain the various components in the team effectiveness model Effectively handle the difficult members in a team meeting
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Team Effectiveness Model Task characteristics Team size Team composition Team Design Achieve organizational goals Satisfy member needs Maintain team survival Team Effectiveness Team development Team norms Team cohesiveness Team trust Team Processes Organizational and Team Environment (textbook, p.149)
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What is team effectiveness? 5 Effective teams must have high performance meet team objectives Effective teams must satisfy the well- beings of team members Effective teams must have the ability to survive • they must hold member’s commitment especially in times of crisis (textbook, p.149)
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Organizational and team environment 6 Reward for team performance Communication systems IT Organizational structure that facilitates interaction Leaders provide support and direction Physical layout (U-shape) (textbook, p.149)
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Task characteristics [Same as when teams are more suitable - ] When work is sufficiently complex When the necessary skills and knowledge are not typically found within one person When the work is performed more efficiently by dividing its tasks into more specialized roles Task interdependence It represents the collective degree of mutual dependence team members have on each other for resources, such as material, information, expertise in order to perform their jobs (textbook, p.150)
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Levels of Task Interdependence Sequential Pooled Reciprocal Resource A B C A B C A B C High Low Work output is exchanged back and forth amongst members Output of one member is the direct input for another member Team members share resources from a common source
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10 Advantages of large groups Disadvantages of large groups More resources: knowledge, skills, experience, abilities Communication problems: e.g. difficult to share information Division of labor: (specialization) Split the work into particular tasks and assign to individual workers Coordination problems (textbook, p.150)
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12 Advantages of small groups Disadvantages of small groups More interaction and simpler coordination Fewer resources More motivation and satisfaction Easier to share information Able to identify individual contribution
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Team Composition: overview Effective team members must be willing and able to work on the team Effective teams are good at the 5C’s. These are associated with member’s personality traits: Conscientiousness Extroversion High emotional intelligence “one bad apple spoils the barrel” Team diversity Different perspectives Broader knowledge base
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