HSA 4180 Notes - C hapter 1 T he job of supervisors...

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Chapter 1 The job of supervisors involves four major dimensions: 1) Good boss, good manager, and a team leader. 2) Competent subordinate 3) Supervisor must link administration and employees (Communication). 4) Maintain satisfactory relationships with directors, leaders, peer supervisors of other departments. Supervisor’s roles in 3 groups (Henry Mintzberg 1973) 1) Interpersonal 2) Informational 3) Decisional Job of supervisor can be view in 3 essential skills (Katz 1974) 1) Technical skills 2) Human relation skills 3) Conceptual skills Other interpretations of the required skills of a supervisor: Perra (2001) 1) Shared Vision 2) Participation 3) Communication 4) Ability to facilitate change Contino (2004) 1) Organizational management
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2) Communication 3) Strategic planning 4) Creative skills Longest (1998) 1) Conceptual 2) Technical 3) Interpersonal 4) Political skills 5 Managerial Functions (1 st benchmark for management) 1) Planning 2) Organizing a. Specialization – Assign work activities to individuals based on skill b. Departmentalization – Divide activities and people according to needs of the organization c. Span of management – Defines the optimum number of subordinates a supervisor can effectively manage d. Authority Relationships – Individuals’ rights to make decisions, make assignments, direct activities, and so on regarding managing people, materials, machinery, expenses, and revenues e. Responsibility – obligation to perform certain duties f. Unity of command – concept that each individual should have one person to report to for any single activity g. Line and staff – theory of authority that defines whether one has the authority to direct (a line capacity) or advise (a staff capacity) 3) Staffing – Human resources will often help in suggesting adequate salaries.
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5) Controlling – Seeing to it that objectives are being carried out efficiently. Authority (2nd benchmark for management) Managerial Authority – Legal or rightful power to act and direct others. As a manager climbs up the ladder, managerial skills increase while technical and professional skills become less important. Generation X (Born 1965-1979) Chapter 2 3 Schools of Management theory (Raymond E. Miles 1978) 1) Classical (1800’s-1950) - (Henri Fayol, Mary Parker Follet, Henry Gantt, Max Weber) a. All the above theorists believed in structured management approaches, and that money motivates employees. b. School focuses on efficiency and includes bureaucratic, scientific, and administrative management. i. Scientific Management (1890-1940) 1. Focuses on the relationship between workers and machinery and defines how to organize tasks for people. 2.
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HSA 4180 Notes - C hapter 1 T he job of supervisors...

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