Six Sigma Body of Knowledge

Six Sigma Body of Knowledge - Six Sigma Body of Knowledge...

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Six Sigma Body of Knowledge I. Enterprise-Wide Deployment A. Enterprise view 1. Value of Six Sigma 2. Business systems and processes 3. Process inputs, outputs, and feedback B. Leadership 1. Enterprise leadership 2. Six Sigma roles and responsibilities C. Organizational goals and objectives 1. Linking projects to organizational goals 2. Risk analysis 3. Closed-loop assessment/knowledge management D. History of organizational improvement/foundations of Six Sigma II. Business Process Management A. Process vs. functional view 1. Process elements 2. Owners and stakeholders 3. Project management and benefits 4. Project measures B. Voice of the customer 1. Identify customer 2. Collect customer data 3. Analyze customer data 4. Determine critical customer requirements C. Business results 1. Process performance metrics 2. Benchmarking 3. Financial benefits
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III. Project Management A. Project charter and plan 1. Charter/plan elements 2. Planning tools 3. Project documentation 4. Charter negotiation B. Team leadership 1. Initiating teams 2. Selecting team members 3. Team stages C. Team dynamics and performance 1. Team-building techniques 2. Team facilitation techniques
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This note was uploaded on 01/29/2011 for the course MGMT 532 taught by Professor Quiggley during the Winter '10 term at Embry-Riddle FL/AZ.

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Six Sigma Body of Knowledge - Six Sigma Body of Knowledge...

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