6th.EMF.Vienna.2017.pdf - 6th Eurasian Multidisciplinary Forum EMF 2017 27-28 April Vienna Austria Proceedings PROCEEDINGS 6th EURASIAN

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Unformatted text preview: 6th Eurasian Multidisciplinary Forum, EMF 2017, 27-28 April, Vienna, Austria, Proceedings PROCEEDINGS 6th EURASIAN MULTIDISCIPLINARY FORUM, EMF 2017 27-28 April, Vienna, Austria 6th Eurasian Multidisciplinary Forum, EMF 2017, 27-28 April, Vienna, Austria, Proceedings PROCEEDINGS 6th EURASIAN MULTIDISCIPLINARY FORUM, EMF 2017 27-28 April, Vienna, Austria European Scientific Institute, ESI (publishing) 6th Eurasian Multidisciplinary Forum, EMF 2017, 27-28 April, Vienna, Austria, Proceedings Impressum Bibliographic information published by the National and University Library "St. Kliment Ohridski" in Skopje, Macedonia; detailed bibliographic data are available in the internet at ; CIP – 3(062) COBISS. MK-ID 103544842 Any brand names and product names mentioned in this book are subject to trademark, brand or patent protection and trademarks or registered trademarks of their respective holders. The use of brand names, product names, common names, trade names, product descriptions etc. even without a particular marking in this works is in no way to be construed to mean that such names may be regarded as unrestricted in respect of trademark and brand protection legislation and could thus be used by anyone. PROCEEDINGS: 6th Eurasian Multidisciplinary Forum (6, 2017; Tbilisi) / 6th Eurasian Multidisciplinary Forum, EMF 2017, 27-28 April, Vienna, Austria European Scientific Institute, ESI, 2017. (346 p.) : ilust. ; 21 cm Kocani, Republic of Macedonia Email: [email protected] Printed in Republic of Macedonia ISBN 978-608-4642-58-9 Copyright © 2017 by the authors, ESI and licensors All rights reserved. 2017 6th Eurasian Multidisciplinary Forum, EMF 2017, 27-28 April, Vienna, Austria, Proceedings PROCEEDINGS 6th EURASIAN MULTIDISCIPLINARY FORUM, EMF 2017 27-28 April, Vienna, Austria 6th Eurasian Multidisciplinary Forum, EMF 2017, 27-28 April, Vienna, Austria, Proceedings Table of Contents Public Transport Quality and Travel Experience: The Italian Case Study...............................................................................................................1 Armando Cartenì Ilaria Henke1 Public Sector Accounting: Transparency Issues.......................................13 Andrijana Rogosic Katarina Perkovic Palos Insight Into Alignment Between Compensation Strategy and Business Strategy in Selected Croatian Companies.................................................24 Danica Bakotić Ivana Načinović Braje International Economic Integration and Human Development: Informing the Debate in Favour or Against Formal Integration and Migration......................................................................................................38 Eduardo Ivan Palavicini-Corona Marketing Non-Degree Supplementary Programs in Tertiary Education Organizations in Russia...............................................................................51 Kira Trostina L2 Teachers’ Professional Development Management............................64 Elena Gavrilova Kira Trostina Empirical Test of Fama and French Three-Factor Model in Amman Stock Exchange............................................................................................78 Moh'd Mahmoud Ajlouni Maher Khasawneh Performance of the Pension Fund Companies: Evidence from Turkey.........................................................................................................107 Hakan Aygoren Umut Uyar Goksal Selahatdin Kelten 6th Eurasian Multidisciplinary Forum, EMF 2017, 27-28 April, Vienna, Austria, Proceedings The Relationship Between Psychological Contract Breach and Organizational Cynicism...........................................................................125 Mehtap Sarikaya Sabahat Bayrak Kok The Environmental Responsibility of Two Major Oil Companies in Romania......................................................................................................143 Valentina-Mariana Mănoiu Alexandru Valeriu Gadiuta Modeling and Linearization of DFIG Based Wind Turbine..................158 M.Musab Bayat Yunis Torun Treatment of Textile Wastewater Using Nanofiltration.........................169 M. Sarioglu Cebeci T. Torun Analysis of the Contribution to Professional Knowledge of the Job Training Within the Student Perspective in the 3+1 Education Model The Example of Honaz Vocational School..............................................176 Adnan Aksit Bulent Arpat Veli Rıza Kalfa Learning to Learn with Blended Learning..............................................193 Natalia Andrejeva Irina Ostroverkhaia Intertextuality in Scientific Texts.............................................................204 Svetlana Dmitrichenkova Elena Dolzhich Study of the Tour Guide Interactive Quality’s Impact on the Tourist Retravelling Intention based on the Tourist’s Perceived Value: A Case Study of Bali Travelling............................................................................210 Yong Liu Xudong Deng Women on Boards of Directors: Is It Possible to Exist in Old Boys’ Club?...........................................................................................................221 Yeliz Mohan Bursali 6th Eurasian Multidisciplinary Forum, EMF 2017, 27-28 April, Vienna, Austria, Proceedings The Relationship Between Performance and Loneliness at Workplace: A Study on Academicians.............................................................................235 Volkan Akçit Esin Barutçu Company Performance Measurement by Sample Budget Application.................................................................................................244 Mehmet Sagdic Tanzer Celikturk Applications of Marketing Information System in Banking Sector: A Study on VakıfBank...................................................................................254 Duygu Koçoğlu Mustafa Atahan Yilmaz Murat Kayhan Effects of Business Education on Consumer Awareness and Conscious Consumption..............................................................................................265 Mustafa Atahan Yilmaz Duygu Koçoğlu The Evaluation of the Effects of Participation of the Spouses to the Expenditures of Marriage Union and Financial Contributions to Each Other During Marriage to the Regime of Participation in Acquired Property......................................................................................................276 Senar Çağirgan Tuncer The Role of Civil Society in the European Integration Process in Kosovo: EU Mechanisms and Instruments for NGO Sector Development...............................................................................................284 Ardian Kastrati Integrated Management Model for Jerusalem: The Peace of Center for War Center.................................................................................................293 Sülün Evinç Torlak Figen Keskin Investıgatıon of Removal of Dye from Aqueous Solutıon by Advanced Treatment...................................................................................................314 M. Sarioglu Cebeci S.F.Selcuk 6th Eurasian Multidisciplinary Forum, EMF 2017, 27-28 April, Vienna, Austria, Proceedings Evaluation of Environmental Management System Implementation in Construction Projects................................................................................322 Aydemir Akyürek Osman Nuri Ağdağ Agribusiness Insurance System in Georgia and its Main Tendencies..................................................................................................332 Tamar Ghutidze 6th Eurasian Multidisciplinary Forum, EMF 2017, 27-28 April, Vienna, Austria, Proceedings Public Transport Quality and Travel Experience: The Italian Case Study Armando Cartenì (PhD) Ilaria Henke1 (PhD) University of Naples Federico II, Italy Abstract Quality in public transport is an important driver for customer satisfaction and for the competition (in the market) among public transport operators. There are both standard and non-standard attributes that influence users choices. For example, among the standards one there are the punctuality and regularity of services, the on-board travel time (e.g. how much time and with what comfort/pleasure) and the cleanliness of trains/buses. While, among the non-standard perceived quality attributes probably the most impacting one is the aesthetic and the design values of transport terminals (hedonic quality). Starting from these consideration in this research was investigated the role of the hedonic quality of the terminals (e.g. aesthetic, service offered and comfort) within the overall quality perception of the travel (travel experience). The case study was the extraurban bus services in Italy. A specific mobility survey was carried out in some Italian bus terminal. The analysis of the survey results shows that the willingness to pay for an high quality terminal is about the 30% of the actual ticket price. Furthermore, a travel experience effect was observed; the average perceived transport quality varies with the trip characteristic. Even if a passenger spend time (e.g. waiting for a bus) in an high quality terminal, the overall perceived quality of the trip is “low” for the users that carry out a “long trip” (e.g. the overall travel time greater than 2 hours or were used more than one transport mode, while the opposite occurs for the “short trips”. This results is the main original findings of this research and if confirmed will allow to conclude that the overall quality perception of an high quality terminal could be reduced (or even eliminated) if the overall travel is on average a "low quality" experience (e.g. elevated waiting times, not regular services, many interchange modes). This circumstance is known as "travel experience effect" and could be considered an explicit design variable in transport planning. 1 6th Eurasian Multidisciplinary Forum, EMF 2017, 27-28 April, Vienna, Austria, Proceedings Keywords: Transportation planning, sustainable mobility, engineering, environment Introduction The quality in public transport is an important attribute that influence the customer satisfaction and could influence also the mobility choices (Cascetta and Cartenì, 2014a). Mobility needs require to be satisfied through public transport services in order to reduce the private car usage especially in urban areas (Bordagaray et al., 2014, Cartenì, 2014 and 2015). Quality is one of the main driver for public transport services and, for this reason, is important to identify which are the attributes perceived as relevant by the passengers (Cascetta and Cartenì, 2014a, Cartenì at el., 2016 and 2017). The quality of public transport can be analyzed from two different points of view: the service provider’s and users’ point of view (Cascetta and Cartenì, 2014a). The quality for service provider depend on the target service quality (e.g. travel time, waiting time, and cost of ticket) which expects to offer (the quality expected) and the level of services that is actually achieved (real quality). From users’ point of view the quality can be divided into: i) perceived quality (Cascetta and Cartenì, 2014a; Wen et al., 2005; dell’Olio et al., 2010) and desired service quality, that is the target of quality which the user would like for receive (Cascetta and Cartenì, 2014a; dell’Olio et al., 2011; Eboli and Mazzulla, 2008; Nkurunziza et al., 2012). Among the quality attributes, the quality of the transportation terminals (e.g. rail station, bus terminal, airport terminals) is probably one of the most impacting on user perception. Since 1980 an architectural movement (Station Renaissances) promoted by rail operators spreads in Europe, aimed at satisfying customer expectations with respect to travel attributes such as on board comfort, safety in railway stations and the functionality and reliability of public transport services (Hensher and Prioni, 2002; Cascetta et al., 2014). According to this movement, the transport terminal become places where it is possible to carry out different activities (e.g. shopping, go to a restaurant) and had not the only function of waiting for the public transport services (Cascetta et al., 2014). Several research has shown that the quality of the station influences the perceived quality of the whole trip. Cascetta and Cartenì (2014b) showed that the urban hedonic value of a beautiful and comfortable transport terminal (users’ willingness to pay for a high quality terminal) is 40-euro cents per trip (33% of the ticket price). This means that a user willingness to pay is 40 euro cents per an urban trip for using a service characterized by stations with high aesthetic and architectural standards and wait up to 5 minutes longer, or to walk up to 8 extra minutes to reach a beautiful station. 2 6th Eurasian Multidisciplinary Forum, EMF 2017, 27-28 April, Vienna, Austria, Proceedings The perceived quality of the whole trip depends on both the terminal quality and on the quality of the services (transport modes) used along the trip. Hernandez et al., (2016) identify the design characteristics of a good urban transport interchange node (terminal) in order to increase the user’s perceived quality. Starting this consideration, aim of this research is twofold: i) investigated the role of the terminal quality (e.g. aesthetic, comfort and service offered) within the overall travel experience; ii) estimate the willingness to pay for an high quality terminal (e.g. high architectural standards and more services for passengers as: bar, restaurant, shops , free WI-FI). The case study was the extra urban Italian bus network. A specific mobility survey was carried out on the major Italian terminal bus to perform these aims. The paper is divided into three sections; in the first one, some of the best practices regarding terminal quality was presented; in the second, the case study and the mobility survey was described. In the third part the main results of the analysis was reported, while in the last section the main conclusion and research prospective were presented. High quality transport terminal: some best practices round the world The trend of design high quality transport terminal, is widespread in the major cities round the world (e.g. the examples in USA, Figure 1). There are illustrious example also in Europe and recently the British newspaper The Telegraph has classified the main ones (Figure 2) proclaiming the Toledo station in Naples (Italy) one of Europe’s most beautiful (Figure 3). From an analysis of international best practices is possible to individuate the main characteristics of an high quality transport: architectural standards, traveler services, environmental sustainability and modal integration. For all the major case studies analyzed, appears that the accurate definition of the terminal architecture together the quality of services offered to the passengers (e.g. free Wi-Fi, restaurant, bar, shops) are the main elements that characterized an high quality public transport node. From a functional point of view, physical (long-term parking, both bus and rail stations) and modal (same ticket for all the modes) integration allows users to reduce the interchange time enlarging the perceived overall quality. Finally, in many case studies analyzed emerge a special attention to the environment through the use in the terminal of recycled or recyclable materials and/or energy saving both for lighting and for the indoor climate. 3 6th Eurasian Multidisciplinary Forum, EMF 2017, 27-28 April, Vienna, Austria, Proceedings Metro Center Station, (Washington,USA) Figure 1. An example of high-quality terminals round the world (Cascetta and Gravagnuolo, 2016). Komsomolskay Station in Moscow (Russia) Olaias Stazion in Lisbon (Portugal) Bockenheimer Warte Station in Frankfurt (Germany) Westminster Underground Station in London (England) Figure 2. Some illustrious example of transport terminal classified by the British newspaper The Telegraph (Cascetta and Gravagnuolo, 2014). The case study and the mobility survey To evaluate the influences of the terminal quality in the overall travel experience, was carried out a mobility survey. The case study is composed from the main bus stations in Italy. The criteria used to choose the most representative bus terminals that compose the panel were: − both terminal in large and small cities, 4 6th Eurasian Multidisciplinary Forum, EMF 2017, 27-28 April, Vienna, Austria, Proceedings − terminals located in all the different parts of the country (north, central and southern Italy), − both beautiful and traditional terminals (with and without special attention to architecture and design of the building); − terminals with and without interchange among different transport modes (e.g. bus, train, private car). Figure 3. The Toledo station: classified as “The most impressive underground railway stations in Europe” by the newspaper Telegraph (Cascetta and Gravagnuolo, 2014). 5 6th Eurasian Multidisciplinary Forum, EMF 2017, 27-28 April, Vienna, Austria, Proceedings Five bus terminal were individuated: 1. Milan (north); 2. Rome (centre); 3. Naples (south); 4. Avellino (south); 5. Crotone (south). The main characteristics of the panel are reported in Table 1. In the following subsections describes the mobility surveys and the main results. The city of Milan, with a population of 1.2 million of inhabitants, has a standard (from an architectural point of view) bus terminal with an interchange node from bus to metro services. The main services offered to the passengers are bar, restaurant, public phones, WC and a comfortable waiting room. The city of Rome (capital city in Italy), with a population of 2.6 million of inhabitants, has a traditional bus terminal with an interchange node from bus to both rail and metro services. The main services offered to the passengers are bar, restaurant, public phones and WC. The city of Naples (city in South of Italy near Pompei, Amalfi e Sorrento), with a population of about 1 millions of inhabitants, has a traditional bus terminal with an interchange node from bus to both rail and metro services. The main services offered to the passengers are bar, restaurant, shops, phones. The small city of Avellino, with a population of 427 thousand inhabitants, has a traditional bus terminal without any interchange node and services. The small city of Crotone, with a population of 171 thousand inhabitants, has an high quality bus terminal with an interchange node from bus to rail services. The main services offered to the passengers are bar, restaurant, shops, phone, WC and waiting room. Cities and Town Populations of the city (millions) Architectural standards Passenger Services Interchange node Southern Central Nord Table 1. The main characteristics of the panel Milan 1.2 Traditional bar, restaurant, phone, WC waiting room yes Rome 2.6 Traditional bar, restaurant, WC, phone yes Naples 1.0 Traditional Avellino 0.4 Traditional - no Crotone 0.2 High quality bar, restaurant, shops, phone, WC waiting room yes bar, restaurant, shops, phone yes 6 6th Eurasian Multidisciplinary Forum, EMF 2017, 27-28 April, Vienna, Austria, Proceedings Starting form this panel, in May 2016 it was carried out a mobility survey at bus terminals composing the panel. The method used is a CAWI (Computer-Assisted Web Interviewing) survey, developing a dedicated App. All the previous said, the sample considered consist in 1,100 extra-urban travellers stratified (according to the population of the cities) random selected from the cities in the panel. The survey has revealed the following information: − socio-economic information’s (e.g. gender, age, occupation); − trip characteristics (e.g. origin and destination, transport modes used, tickets, trip purpose among systematic and non-systematic); − perceived quality of transport, rating different attributes: i) level of services (e.g. travel time, waiting time); ii) architecture quality of the passenger building; iii) se...
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  • Spring '20
  • International Financial Reporting Standards, Train station, Public transport bus service, Eurasian Multidisciplinary Forum

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