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Hotel - Restaurant Management - HOTEL/RESTAURANT MANAGEMENT...

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HOTEL/RESTAURANT MANAGEMENT CAREER STARTER
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HOTEL/RESTAURANT MANAGEMENT career starter Lauren Starkey New York
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Copyright © 2002 LearningExpress, LLC. All rights reserved under International and Pan-American Copyright Conventions. Published in the United States by LearningExpress, LLC, New York. Library of Congress Cataloging-in-Publication Data: Starkey, Lauren B., 1962– Hotel/restaurant management career starter / Lauren B. Starkey.—1st ed. p. cm. ISBN 1-57685-411-6 1. Hotel management. 2. Restaurant management. I. Title. TX911.3.M27 S6985 2002 647.94'068—dc21 2002001383 Printed in the United States of America 9 8 7 6 5 4 3 2 1 First Edition ISBN 1-57685-411-6 For more information or to place an order, contact LearningExpress at: 900 Broadway Suite 604 New York, NY 10003 Or visit us at: www.learnatest.com
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About the Author Lauren Starkey is a writer and editor, specializing in educational and ref- erence works, with over ten years of experience. For eight years, she worked on the Oxford English Dictionary. She lives in Essex, Vermont, with her husband, Gorden, and children, Emma, Graham, and Cameron.
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vii Introduction Why Become a Hotel or Restaurant Manager? ix Chapter One Choosing a Career as a Hotel 1 or Restaurant Manager What is a Hotel or Restaurant Manager 2 What Do Hotel or Restaurant Managers Do? 3 What Makes a Great Hotel or Restaurant Manager? 5 Hiring Trends and Salaries 6 The Importance of Training 9 Where Do Hotel or Restaurant Managers Work? 11 Opportunities for Advancement 19 Certification 20 Skills Inventory 22 Chapter Two Getting the Education You Need 26 Why You Need Training 27 Types of Training Programs 28 Choosing a Training Program 39 Admission Requirements 47 Making the Most of Your Training Program 49 Chapter Three Financial Aid—Discovering the Possibilities 57 Some Myths about Financial Aid 58 Types of Financial Aid 60 Applying for Financial Aid 73 General Guidelines for Loans 79 The Most Frequently Asked Questions 83 about Financial Aid Financial Aid Checklist 85 Contents
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Financial Aid Acronyms Key 85 Financial Aid Terms—Clearly Defined 86 Financial Aid Resources 87 Chapter Four Finding Your First Job 94 What Kind of Job Do You Really Want? 95 Taking a Deadline-Oriented Approach 96 to Your Job Search Efforts Researching the Field 97 Finding the Jobs Available 104 Networking 112 Chapter Five Job Search Skills 119 Writing Your Resume 120 Writing Cover Letters 146 Interviewing Successfully 150 Evaluating a Job Offer 158 Chapter Six Succeeding on the Job 163 Fitting Into the Workplace Culture 164 Managing Work Relationships 166 Stress on the Job 173 Managing Your Time 177 Mentors 180 Promoting Yourself 182 Moving On 187 Final Thoughts 189 Appendix A Professional Associations 193 Appendix B Additional Resources 195 Appendix C Directory of Accredited Schools, 203 National Accrediting Associations , and Financial Aid by State Appendix D Sample Free Application for Federal 219 Student Aid (FAFSA) viii Contents
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ix Why Become a Hotel or Restaurant Manager?
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