letter of apology

letter of apology - Pell Computers Customer Service...

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November 3, 2010 Fred Kreuger 111 Elm Street Atoka, TN 38004 Dear Mr. Kreuger, We received your letter and have reviewed your request. It is unfortunate that the laptop you bought did not have the software installed. However, we are unable to supply you with the software at no charge. There is nothing added to the laptops, in our store, after we receive them from their respective manufacturers. All software, hardware, and features are supplied and installed by the individual manufacturers. The customer service contact information for Pell Computers is listed below.
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Unformatted text preview: Pell Computers Customer Service Department P.O. Box 222 Millington, TN 38053 1-800-333-4444 We hope the issue is resolved to your satisfaction and hope to continue to earn your business. If Pell is unable to resolve the issue for you, we would like to offer you the required software from our store, with our 25% employee discount. Thank you for your business and understanding. Sincerely, Joe Hunter Customer Relations Manager Laptop Lobby...
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