Tone3 - SOM 301: Adapting Tone Tone is Vital Using...

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SOM 301: Adapting Tone
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Tone is Vital Using appropriate tone will help you: Gather information Persuade your audience Accomplish goals Show respect for others Demonstrate your professionalism Word choice can significantly influence how people perceive you! Good news: tone can be easy to change
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Typical Problems with Tone Too formal: Presents an air of superiority Looks as though you are trying too hard Could lead to negative or guarded reaction Inappropriate: Pursuant to our telephone conversation, I have communicated with said client and my findings will be submitted to you in written form. Appropriate: I spoke with Joe Smith this morning and I will submit a brief summary of the project status through email today.
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Example : The opening of the account in accordance with current procedures will have occurred prior to the beginning of business tomorrow. Revised:
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Tone3 - SOM 301: Adapting Tone Tone is Vital Using...

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