Week 3 Effective Listening

Week 3 Effective Listening - Tips on Effective Listening...

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Tips on Effective Listening "We were given two ears but only one mouth, because listening is twice as hard as talking." Brief Theory of Communication Expressing our wants, feelings, thoughts and opinions clearly and effectively is only half of the communication process needed for interpersonal effectiveness. The other half is listening and understanding what others communicate to us. When a person decides to communicate with another person, he/she does so to fulfill a need. The person wants something, feels discomfort, and/or has feelings or thoughts about something. In deciding to communicate, the person selects the method or code which he/ she believes will effectively deliver the message to the other person. The code used to send the message can be either verbal or nonverbal. When the other person receives the coded message, they go through the process of decoding or interpreting it into understanding and meaning. Effective communication exists between two people when the receiver interprets and understands the sender’s message in the same way the sender intended it. Sources of Difficulty by the Speaker
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Sources of Difficulty by the Listener Being preoccupied and not listening. Being so interested in what you have to say that you listen mai the floor. Formulating and listening to your own rebuttal to what the spe Listening to your own personal beliefs about what is being said Evaluating and making judgments about the speaker or the mes Not asking for clarification when you know that you do not un The Three Basic Listening Modes 1. Competitive or Combative Listening happens when we are more interested in promoting our own point of view than in understanding or exploring someone else’s view. We either listen for openings to take the floor, or for flaws or weak points we can attack. As we pretend to pay attention we are impatiently waiting for an opening, or internally formulating our rebuttal and planning our devastating comeback that will destroy their argument and make us the victor. 2.
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This note was uploaded on 02/03/2011 for the course SOM 301 taught by Professor Staff during the Fall '08 term at George Mason.

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Week 3 Effective Listening - Tips on Effective Listening...

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