Chapter 2 - End of Chapter Materials and Suggested...

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End of Chapter Materials and Suggested Solutions Accounting, Information Technology, and Business Solutions 2/e by Hollander, Denna, and Cherrington Chapter 2: Modeling Business Processes Review Questions R1. How can using a common language enable us to help organizations define their business processes? If we want to help organizations define their business processes, we need to use a language that allows us to talk about all aspects of business processes - not just the financial aspects of some business events. The language we present in this chapter is based on understanding and modeling business processes using REAL Business Process Modeling (or REAL BPM). This common language is intended to help you focus on describing the world around you so you can learn more about business processes, their related information processes, and the decisions associated with them. R2. What is a model? What are the strengths and weaknesses of modeling? The chapter is based on the concept of modeling a system before you build and implement it. The chapter discusses modeling approaches, thus it is important to think about what a model is and how it benefits you in building systems. A model is a pattern or scaled object that represents some existing object. Modeling a system before building allows you to better understand the phenomenon you are trying to support with an information system. In our case, those phenomena are business processes, the related information processes, and the decisions associated with them. You can use your model as a blueprint or roadmap for developing the actual system. Modeling is wonderful if you choose the proper phenomenon to model and if your model is well constructed and represents a thorough understanding of the phenomenon. Modeling is not so beneficial if you model the wrong phenomenon or if you model is poorly constructed. R3. What is a business process? Business processes are the activities associated with providing goods and services to customers. Sample business processes include acquiring and paying for various resources (e.g. financing, human skills, materials and supplies, and plant and equipment); converting resources acquired into goods and services for customers; and delivering goods and services to customers and collecting payment. Just like a play that is comprised of four separate acts, business processes are comprised of a discrete, related series of business events that management wants to plan, execute (control), and evaluate. Thus the term business process implies a group of business events. R4. What is a business event? A business event is a single business activity within a business process. Examples of business events include paying employees, visiting customers, repairing machines, or training employees.
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Chapter 2 - End of Chapter Materials and Suggested...

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