Decision Making Lecture Notes

Decision Making Lecture Notes - Decision Making Lecture...

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Decision Making is the process of identifying and choosing alternative courses of action to meet the demands of a situation. The response to a problem and/or an opportunity. Group Decision Making is more creative and more people will accept the decision, meanwhile individual decision making is more quick and efficient Groupthink A mode of thinking (blind conformity) that people engage in when they are deeply involved in a cohesive in-group, when the members’ strivings for unanimity override their motivation to realistically appraise alternative courses of action Often caused by a strong group cohesion and a stressful situation with isolation, lack of resources time constraints or budget constraints. Symptoms: o Overestimate the group- illusion of vulnerability, belief in inherent morality of the group o Close-mindedness- rationalization of group’s opinion; discounting of conflicting ideas from inside and outside the group o Pressure toward conformity- self-censorship ; direct pressure to members who disagree (e.g. scorn, ridicule); protect the group from alternative views (mindguarding); illusion of unanimity Promoting Functional Conflict/Avoiding Groupthink Promote a culture of healthy dissent- foster an open climate of discussion Introduce planned conflict o Assign members roles as critical evaluators- urge group members to think independently o Bring in outside experts for fresh perspectives o Assign someone the role of devil’s advocate o Take time to consider possible effects and consequences of alternative courses of action Type of Decisions Programmed o Repetitive and Routine o Use decision rules Non-Programmed o More complex and non-routine situations o Requires Problem-solving There will be “Must-Meet” criteria and other criteria. Weight the criteria. Rational Decision Process:
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This note was uploaded on 02/05/2011 for the course BADM 066 taught by Professor Bailey during the Spring '07 term at GWU.

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Decision Making Lecture Notes - Decision Making Lecture...

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