Conflict Lecture

Conflict Lecture - CONFLICT LECTURE There is a tipping...

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CONFLICT LECTURE There is a tipping point where eventually task conflict becomes relationship conflict, because it becomes personal Process Conflict disagreement about how things should be done Task Conflict disagreement about the content of the work Important factors that decide whether a conflict is functional or dysfunctional o Type of Conflict o Amount of Conflict o Trust Within the Team The level of trust within the team shifts the “tipping point” of task/relationship conflict and a higher trust allows conflict to have a greater positive impact on team performance What triggers conflict? o Communication (misunderstandings insufficient exchange of information) o Environment (physical, politics) o Structure (incompatible goals/rewards, task, competition for shared resources, unclear roles/responsibilities) o Relationship Variables (negative relationship history) o Differentiation (factors related to personal differences, values/beliefs and cultures)
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Conflict Lecture - CONFLICT LECTURE There is a tipping...

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