Lesson 16

Lesson 16 - • Knowledge is now the driving force of the...

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Lesson 16: Knowledge Management Knowledge Management: Definition There is no single accepted definition of knowledge management The use of information systems and organizational processes to collect and organized the knowledge of members of an organization to solve problems, avoid duplication/replication and pursue opportunities The knowledge Management Process Four knowledge management Processes o Gathering: bringing information/data into a system o Organizing: associating items to subjects, establishing context, making them easier to find o Refining: adding value by discovering relations, abstracting, synthesizing and sharing o Disseminating: getting knowledge to the people who can use it What is knowledge? “Familiarity with a particular subject or field of learning” Information + experience (Intellectual capital) Knowledge is hard to pick up and transfer or put in a database Knowledge is usually relate with a person; a “knower” The amount of knowledge available in the U.S. has doubled every 7 years
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Unformatted text preview: • Knowledge is now the driving force of the U.S. economy and eventually the world Data is simple observations that are easily captured and transferred. Information is data endowed with relevance and purpose, meanwhile knowledge is caluable information from the human mind The Knowledge Person • Knowledge management includes the creation, protection and exploitation of inventions, formulas, software, patents, etc. • But the knowledge person is the more valuable asset • So when people leave an organization corporate knowledge goes with them • Knowledge transfer is difficult, its called learning • A knowledge work system; a knowledge (data) base • A way of capturing an organization’s knowledge • Organizational memory= stored learning of an organization’s collective history, decision making, project management, best practices, databases, etc. • A system of accessing/sharing the knowledge for new work...
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