Lesson 12

Lesson 12 - Lesson 12 Decision Support Systems Decision...

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Lesson 12: Decision Support Systems Decision Support Systems: Definitions An organized collection of people, procedures, software, databases… to support problem-specific decision making (Stair & Reynolds) A system that supports a manager (user) in the solution of a semi-structured problem by providing information or suggestions concerning specific decisions (McLeod) The use of computers to: assist managers (users) in their decision process in semi- structured tasks: support, rather than replace, managerial judgment; improve the effectiveness of decision making rather than its efficiency (Keen & Scott-Morton) Decision: May be on-going (repetitive) problem or ad-hoc (one-time) problem Support: Support not replace decision making for users in “fuxxy” problem areas System: User + DSS system together Decision making/problem solving is a process of choosing among alternative courses of action Structured (Programmed) Decisions: Solutions are automated by algorithms and decision rules; do not necessarily
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This document was uploaded on 02/05/2011.

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Lesson 12 - Lesson 12 Decision Support Systems Decision...

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