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Unformatted text preview: through use of IT Business Processes • Routines or procedures are processes for making goods or services • Standard Operating Procedures= precise rules, practices to cope with situations • Benchmarking= Comparing the efficiency and effectiveness of business processes against industry standards Porter’s Competitive Value Chain • Porter believes that firms develop a competitive advantage by creating a value chain • Primary value activities and secondary value activities • ** look up the business value chain model or industry value chain...
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This document was uploaded on 02/05/2011.
- Summer '09