Comm 212 extra MC

Comm 212 extra MC - Chapter One: Communicating at Work 1....

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Chapter One: Communicating at Work 1. Some of the most significant changes in the new workplace include _______. a. hot-desking, hotelling, and te b. quality circles and emphasis c. a low level of unemployment d. global competition, changi 2. Small, medium, and large companies are expanding into global markets because _______. a. b. c. d. 3. _______ is a flexible working arrangement that allows employees to work at home at least part of the time. a. b. c. d. 4. Which of the following statements is the most accurate? a. b. c. d. 5. Jason just graduated from college and finally found a job. In the new world of work he can expect to ______. a. b. c. d. 6. The key ingredient needed by business to create wealth in the future is _______. a. b. c. d.
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7. Select the best definition of the word “communication.” a. b. c. d. 8. The first step in the communication process is _______. a. b. c. d. 9. Rachel is deciding whether to prepare a memo to announce a new procedure or to hold a staff meeting to discuss how the new procedure should be implemented. She is deciding on which segment of the communication process? a. b. c. d. 10. One of the most significant barriers for successful communication for individuals is bypassing. Bypassing a. b. c. d. Chapter Two: Communicating in Small Groups and Teams 1. As companies downsized and restructured, many were expected to _______. a. compete globally with increas b. make greater profits by hiring c. compete globally, meet hig resources d. meet higher standards but do 2. Select the most accurate statement. a. b. c.
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d. 3. Select the most accurate statement. a. b. c. d. 4. Jeffrey is forming a team for a new project. The team should _______. a. b. c. d. 5. Effective teams ______. a. b. c. d. 6. Which statement accurately describes the leadership of a team? a. b. c. d. 7. Poorly functioning teams _______. a. b. c. d.
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8. For a team-based oral presentation, _______. a. b. c. d. 9. One of the best ways to gather information for a team report is by _______. a. b. c. d. 10. Select the most accurate statement. a. b. c. d. Chapter Three: Workplace Listening and Nonverbal Communication 1. Select the least accurate statement. a. Good listeners make good managers and a organizations. b. Workers spend a larger percentage of th do executives. c. Listening skills are becoming more importa service-oriented. d. Team environments in the workplace have listening skills. 2. Which of the following is NOT a factor contributing to poor listening habits? a. b. c. d. 3. When listening to instructions from superiors_________. a. b. c. d. 4. Critical listening _______. a.
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b. c. d. 5. Discriminative listening _______. a. b. c. d. 6. Which of the following is NOT a physical barrier to listening? a.
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Comm 212 extra MC - Chapter One: Communicating at Work 1....

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