5055-Week 4 - Lecture

5055-Week 4 - Lecture - Week 4 - Management Processes...

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Week 4 - Management Processes Defined Professor Don Forrer Introduction When I retired from the US Army and began my new career, I noticed several inconsistencies between how corporations and the military view accountability in the workplace. The military system, by its nature, is very systematic. As a manager, I was accountable for everything that did, or did not, happen in my unit. I was expected to hold my junior managers accountable and my performance appraisal reflected whether I was successful or not. I found that the U.S. Army employed a very good management system that requires good principles to be followed and enforced. While I don’t advocate a military system, there are valuable practices that will help you hold your managers and employees accountable. There are very few differences in managing in a military or civilian environment. It really depends on how you, as a manager, support your employees in their quest to assure accountability. A good systematic approach works very well in most organizations. The key is consistency and fairness. The Army is where I discovered the “systems approach to management” and how to use management processes to manage in a systems environment. In the military motivating incentives included, among others, promotion possibility and career development. Therefore, you should continuously analyze your organization to ensure employees feel they have potential for improvement or upward mobility in their current position. Your organizational systems for everything from compensation to awards should be consistent and meaningful. Utilizing a systems approach to management will hold your employees accountable by measuring work. This form of process utilization is nothing more than a systems approach to management. Absolutely no magic, just good old-fashioned management! Accountability and responsibility are probably the most important elements regarding the management of a company. This is true whether you have a large firm or just a few employees such as most small businesses. When you hire mid-level managers or employees, you hire them due to their skills and abilities. It is your job as the senior manager or owner to ensure they understand that they are responsible for their area or productivity will suffer. I feel strongly that managing systematically through utilization of management processes will help you in this endeavor. By this, I mean hiring the best people, paying them the best possible wage, and holding them accountable. Systematic policies and procedures that outline the activities and requirements are essential to ensure your managers’ understand their role in the organization. So the questions that begs to be asked is what are “management processes” and a “systems approach to management?” The next few pages will begin to paint that picture and focus you on the holistic approach to viewing your organization.
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An Introduction to Management Processes Management or business processes as they are sometimes called, are easily defined, but
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5055-Week 4 - Lecture - Week 4 - Management Processes...

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