5055-Week1 - OverviewLecture_Design2007

5055-Week1 - OverviewLecture_Design2007 - Week 1 Course...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Week 1 – Course Overview Lecture A brief Description of Management Processes Professor Don Forrer A short note to define Management Processes; This is a fun course and it provides you an opportunity to look at issues in your professional life in a systematic manner. Please review the following. .... Management processes are simply the management policies and procedures that you use to ensure quality in your operation. The key to success is enforcement and your ability to motivate employees to follow the procedures willingly and with the betterment of your organization in mind. As I visit with small business owners and conduct research in southwest Florida, the one issue that comes up frequently is how to improve processes. The daily tasks that produce a quality product or service are missing from many organizations. Small business owners fell that they are losing market share due to shoddy processes and are desperate to do something about it. The following should help, but only good management will solve the problem. Creating a positive customer service atmosphere is a daunting task. As managers, we are faced with many difficult decisions in regards to where we place emphasis and how we prioritize our time. Utilization of management processes can be a tremendous tool for managers attempting to make these decisions. Management processes are very important to businesses in today’s rapid paced environment. The main reason for this is that organizations are fragmented into many parts as organizations cover a wide geographic area. It is difficult to coordinate, manage, and communicate at a level necessary to ensure quality customer service. It is imperative that managers understand the different types of processes affecting their business. Once processes are understood, the solution is measurable processes that standardize the way employees turn inputs into outputs while representing the company. There are actually three approaches that managers should be concerned about; work processes, behavior processes, and change processes. The three must work together to create synergy in the organization. Management processes are defined as the function of converting organizational inputs into quality outputs. Work processes convert inputs by adding value then creating outputs for internal or external customers. Behavior processes are how goals are set and efforts of management to include employees in decision making, communication, and planning. Change processes are how the organization approaches innovation and changes inn the industry.
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
It is important that the three approaches to organizational processes work together to create an atmosphere of trust and cooperation between managers and employees. As noted earlier, processes are measurable providing an opportunity for managers to review quality without being at the physical location. However, if employees do not believe in management, process measurement is viewed as punitive. This is why all three approaches must work in harmony. Work processes
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 01/30/2011 for the course MAN 5055 taught by Professor Kest during the Spring '10 term at Hodges University.

Page1 / 8

5055-Week1 - OverviewLecture_Design2007 - Week 1 Course...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online