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6107week9assignment - B rendan ONeal Brendan ONeal MAN 6107...

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Brendan O’Neal Brendan O’Neal MAN 6107 Week 9 WA7 Foreign Auto Shop Case Study Based on the information provided in the case study, the usual leadership situation in the auto repair shop is congruent with situational leadership, best explained by Hersey and Blanchard’s (1977) study that proposes that the more mature a subordinate is the less the task oriented the relationship should be. Alan, the owner of the shop, is naturally the leader; he manages nine individuals: seven mechanics and two office workers. Alan has owned this shop for the past seven years and has developed a relationship with his employees that is based on routine and trust. The more skilled and experienced employees, Gil and Hans, require little supervision; the same goes for Bart and Herbie, the other highly skilled mechanics that perform specialized work. They understand their job and are left to complete their tasks with little direct supervision. Kirk, LaMont, and Joanie have less skill due to less experience and sometimes need more guidance during their tasks. The leadership behavior adjusts to the amount of task-oriented maturity that 1
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a subordinate possesses (Hersey and Blanchard, 1977); Alan does not appear to be the type of leader that autocratically dictates, but discusses the subordinate on how he would complete the task if he were the one performing the task. Hersey and Blanchard also noted that it is imperative to approach each subordinate in a different manner, adjusting the supervisory behavior to each situation; the level of contact and type of interaction/intervention between the leader and subordinate must be adjusted due to the situation so that the interaction may be viewed as a skill building opportunity for both parties involved (Yukl, 2009).
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