business communication

business communication - Sending Congratulations

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Sending Congratulations A note of congratulations is sure to make a lasting impression. Any joyous occasion will do: a personal  or business achievement like acceptance into a club or a job promotion; a family event like marriage,  birth or an anniversary; or a religious event.   Here is a simple formula for a note of congratulations:   Write as soon as you hear the good news.  State the good news in the first sentence or two.  Say "Congratulations" early.  Connect the person to the achievement.  Keep your message focused on your reader, and appropriate to your relationship to him or her.   Make sure your note is sincere.  Keep it short – three to six sentences.  Here's an example.   Anne, You go girl! Susan just told me you were promoted to Senior Art Director. Three years of long hours,  you! Best, Amy
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A handwritten note of sympathy is a meaningful act of kindness. Most often, a sympathy note is written  to the bereaved person to whom you feel closest, although it could be a general note to the family. The  note should be written and sent promptly, generally within two weeks after the death.   Here is a simple formula for writing a sympathy note:   Acknowledge the loss and name the deceased.  Express your sympathy.  Note special qualities of the deceased.  When appropriate, offer help.  End with a word or phrase of sympathy.  Here's an example.   Dear Tom, Anne and I were so sad to learn of the loss of your mother. You have our sympathy. Marjorie was a  source of joy for everyone who knew her, and her never-ending gardening wisdom will be sorely  missed by all. If you need help with the spring beds, please don’t hesitate to call. Our thoughts are with  you. Sincerely, Bill
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This note was uploaded on 01/31/2011 for the course BADM 331 taught by Professor Pierce during the Spring '10 term at Campbell University .

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business communication - Sending Congratulations

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