CHAP12.TB - Chapter 12 Improving Productivity True/False 1....

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Chapter 12 Improving Productivity True/False 1. Productivity is often defined as the ratio of outputs per hour. Answer: True Page: 433 Easy 2. A lack of productivity cannot usually be traced back to a lack of good leadership. Answer: False Page: 433 Moderate 3. Measuring productivity is more difficult for industrial firms than service firms. Answer: False Page: 433 Difficult 4. Increasing organizational productivity can be initiated from the organizational level, the individual level, and the group level. Answer: True Page: 434 Moderate 5. Downsizing is a method to increase productivity. Answer: True Page: 435 Easy 6. Employment practices that are productive in the U.S. will likely be productive globally. Answer: False Page: 437 Moderate 7. The two components that affect whether an employee is productive are ability and effort. Answer: False Page: 438 Difficult 8. Cynical employees are more productive, more efficient, and more willing to accept change. Answer: False Page: 439 Moderate 9. Managers are more concerned with control mechanisms than leaders are.
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Chapter 12—Improving Productivity Answer: True Page: 445 Easy 10. An organization's choice and use of culture are strategic decisions. Answer: True Page: 447 Difficult 11. Employee involvement refers to pushing decision making down the hierarchy. Answer: False Page: 447 Moderate 12. Employee involvement provides greater fulfillment of psychological needs, therefore; providing employees with greater satisfaction. Answer: True Page: 449 Easy 13. Being open and truthful is not often necessary for successful employee involvement. Answer: False Page: 449 Moderate 14. Employee empowerment refers to pushing decision making down the hierarchy. Answer: True Page: 450 Easy 15. Managers in empowered organizations urge employees to find their own ways to boost productivity. Answer: True Page: 450 Moderate 16. The public recognition employees receive for receiving submitting winning ideas boost their self – esteem is not one of the most beneficial reasons for implementing the suggestion box. Answer: False Page: 451 Difficult 17. The degree of ownership that top management has in a firm should not influence buyers in deciding which company to invest in. Answer: False Page: 452 Difficult 18. TQM incorporates many concepts into a new way of doing business. Answer: True Page: 452 Easy t 12-2
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Chapter 12—Improving Productivity 19. TQM is a strategic integrated management system for achieving customer satisfaction that involves all managers and employees and uses quantitative methods to continuously improve an organization's process. Answer: True Page: 453 Difficult 20. Top management must support and direct the TQM effort by showing a commitment to training and also rewarding and recognizing quality work. Answer:
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CHAP12.TB - Chapter 12 Improving Productivity True/False 1....

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