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0324302592_62398 - Chapter 3 Social Responsibility and...

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Chapter 3: Social Responsibility and Ethics CHAPTER 3 SOCIAL RESPONSIBILITY AND ETHICS LEARNING OBJECTIVES 1. Discuss the stakeholder view of the firm and the impact of the globalization of business on social responsibility and ethics. 2. Describe the concept of corporate social responsibility and the primary premises upon which it is based. 3. Distinguish between the four perspectives of corporate social responsibility. 4. Identify and evaluate approaches for responding to social issues. 5. Explain what values are, how they form the basis of an individual’s ethical behavior, and how they may vary in a global business environment. 6. Describe how advances in information technology have created new ethical challenges. 7. Identify and discuss the differences in the utility, human rights, and justice approaches to ethical dilemmas. 8. Explain the methods used by an organization to encourage ethical organizational behavior. 9. Describe the different approaches used in ethics training programs. 10. Discuss what is meant by whistle-blowing in monitoring ethical behavior. CHAPTER OVERVIEW Corporate social responsibility and organizational ethics have become increasingly important issues for managers. This chapter highlights these issues by first discussing social responsibility and then providing an overview of the importance of organizational ethics. Corporate social responsibility is defined as the interaction between organizations and the social environments in which they exist. Organizational ethics is defined as the application of general ethics to behavior in organizations. PEDAGOGY GRID Chapter Boxes Main Points Facing the Challenge/Meeting the Challenge: General Electric, Social Responsibility and Ethics / Social Responsibility, Ethics, and Profits at GE GE has the highest market value of any company in the world, but ranks 72 nd in social responsibility because of dumping PCBs into the Hudson River and doing business with Iran, among other things. Jeffrey Immelt, who replaced Jack Welch as CEO, is trying to improve GE’s image by involving the company in a wide range of actions that focus on improving the welfare of societies throughout the world. 31
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Chapter 3: Social Responsibility and Ethics Leaders in Action: Cleaning up Adelphia Communications Fraudulent accounting practices have ruined several once-great companies, Adelphia among them. Cleaning up the mess created by these accounting practices is a huge undertaking that takes a strong leader and a great deal of integrity. At the Forefront: Guides to Organization Behavior Core values statements and mission statements can be helpful in providing guidance to employees with regard to expected behavior. Appropriate guidelines can encourage ethical, socially responsible, and profitable behavior.
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