0324302592_62404 - Chapter 9 Strategic Human Resource...

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Chapter 9: Strategic Human Resource Management CHAPTER 9 STRATEGIC HUMAN RESOURCE MANAGEMENT LEARNING OBJECTIVES 1. Identify the components of the strategic human resource management planning process. 2. Define job analysis and explain its importance. 3. Summarize the different recruiting techniques used by organizations. 4. Clarify the major employee selection methods. 5. Discuss the different types of employee training. 6. Examine the role of performance appraisals in the organization. 7. Explain how compensation and benefits are used in organizations. 8. Describe the key factors of the legal environment in which human resource management functions. 9. Understand the importance of labor–management relations. CHAPTER OVERVIEW If an organization does not have people with the knowledge, skills, abilities, and attitudes that are needed to achieve its overall strategy, it won’t be successful. This chapter focuses on how organizations recruit, evaluate, and reward their employees. Initially, the chapter focuses on human resource management overall and on human resource planning. Topics covered include job analysis, forecasting, recruiting and selection. After that, attention is turned to evaluating and rewarding performance. Finally, legal and multinational issues are discussed. PEDAGOGY GRID Chapter Boxes Main Points Facing the Challenge/Meeting the Challenge: JetBlue The challenge for JetBlue is to maintain a unique, passionate workforce as it evolves from a nimble startup into a large, complex operation. JetBlue gives employees an annual survey, and insists that company leaders visit field employees regularly to build working relationships with them. Leaders in Action: PeopleFirst at Domino’s Domino’s reduced its high turnover problem by focusing on increasing store managers’ skills, access to corporate information, and motivation. At the Forefront: Speaking Out on Diversity: Progress Energy Progress Energy established a Corporate Diversity Council to harness the diversity of 127
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Chapter 9: Strategic Human Resource Management its employees, believing that the employees’ differences would lead to success. LECTURE NOTES I. Introduction A. An organization needs to have people with the right skills and motivation in order to achieve its mission. Managing all of this and focusing everything on the overall strategy, and therefore the mission of the organization, is referred to as strategic human resource management. II. Strategic Human Resource Management (SHRM) A. Analysis 1. Job analysis refers to studying jobs to understand what knowledge, skills, abilities and attitudes are needed as a foundation for the behaviors that would help the jobholder perform that job successfully. 2.
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0324302592_62404 - Chapter 9 Strategic Human Resource...

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