0324302592_62405 - Chapter 10: Organizational Culture and...

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Chapter 10: Organizational Culture and Change CHAPTER 10 ORGANIZATIONAL CULTURE AND CHANGE LEARNING OBJECTIVES 1. Discuss the foundations of organizational culture. 2. List and explain the two components of organizational culture. 3. Clarify the differences between the types of organizational artifacts. 4. Explain the impact of culture on the organization. 5. Explain how organizational culture can be changed. 6. Identify and discuss the targets of planned change. 7. Describe the framework for change. 8. List and explain the phases of planned change. CHAPTER OVERVIEW This chapter examines the issues associated with managing change, beginning with the organization’s culture. The components of organizational culture are articulated and discussed, along with the impact of culture on business organizations. The topic of culture is linked to the challenge of change. Most organizations are forced to change to remain in step with their changing business environments. A framework for change is introduced and discussed, and the chapter closes with by addressing the phases of planned change. PEDAGOGY GRID Chapter Boxes Main Points Facing the Challenge/Meeting the Challenge: Aveda: Culture in Balance Aveda’s commitment to longevity and nature is as evident in its management style as in its products. Aveda is an inspirational example of a vision that has staying power and continues to transform itself to meet demands and challenges over time. At the Forefront: The Container Store The Container Store’s goal is to adhere to a fundamental set of business values, centered around deliberate merchandising, superior customer service, and constant employee input. Now Apply It: Culture Clash: Asking the Critical Questions The culture of a company can be a key factor in determining whether you will succeed and be happy in your job. Leaders in Action: Horst Rechelbacher, The underlying culture of Aveda is the belief 144
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Chapter 10: Organizational Culture and Change Founder of Aveda that selfless service is a smart business decision. The values of Rechelbacher are still core to the company, even though it is now owned by Estée Lauder. LECTURE NOTES I. Introduction A. Organizations that survive accept change as a means of seeking new and better ways of doing business. In major changes, this might include changing the culture. Cultural change involves a disruptive break with the past and substantial changes in the way organizational members function. II. Foundations of Organizational Culture A. Organizational culture refers to the shared beliefs, values, and norms that bind people together and help them make sense of the systems within an organization. 1.
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This note was uploaded on 01/31/2011 for the course MGMT 302 taught by Professor N/a during the Spring '10 term at Mountain State.

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0324302592_62405 - Chapter 10: Organizational Culture and...

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