0324302592_62408 - Chapter 13: Exploring Individual...

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Chapter 13: Exploring Individual Differences and Team Dynamics CHAPTER 13 EXPLORING INDIVIDUAL DIFFERENCES AND TEAM DYNAMICS LEARNING OBJECTIVES 1. Discuss why it is important for managers to understand individual differences. 2. Define personality and briefly explain personality characteristics considered significant in the workplace. 3. Explain what is measured by both the Myers-Briggs Type Indicator and the “Big 5.” 4. Explain the importance of matching personality characteristics to jobs and careers. 5. Outline the importance of perception and perceptual errors. 6. Discuss the relationship between job satisfaction and performance. 7. Comment on the various types of team member roles. 8. Identify the development phases of groups. 9. Explain how cohesiveness can impact a team. 10. Clarify the primary elements of successful teams. CHAPTER OVERVIEW Understanding why people act and behave in the manner in which they do is necessary in order to lead them successfully, both individually and as group, or team, members. Initially, the chapter discusses important ways individuals differ – including attitudes, personalities, perceptions, and abilities. Insights into group behavior are also provided, with an emphasis on the group/team development process. The characteristics of successful and quality-focused teams are also discussed. PEDAGOGY GRID Chapter Boxes Main Points Facing the Challenge/Meeting the Challenge: Nokia: Creating an Innovative Culture Nokia has created a culture where innovation and flexibility are built into the way the company operates. Now Apply It: How Resilient Are You? The ability to recover from setbacks is a key to success as a manager and leader. Leaders in Action: Successful Teams Share a Culture Successful teams have a shared culture. Each member of the team has to take responsibility, stay focused, and be accountable. At the Forefront: Merck Pharmaceutical: Capitalizing on the Power of Team Rewards Merck has capitalized on the power in recognizing the small daily acts of teamwork that ultimately lead to effective performance. 194
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Chapter 13: Exploring Individual Differences and Team Dynamics LECTURE NOTES I. Introduction A. Any organization will be much more successful if everyone in the organization is focused on the same mission and strategy, and no matter what the organizational goal, teams are integral to success. II. Appreciating Individual Differences A. Personality Characteristics 1. Personality is an enduring, organized and distinctive pattern of behavior that describes an individual’s adaptation to a situation. 2. Self-Esteem a. Self-esteem indicates the extent to which people believe they are capable, significant, and worthwhile. 3.
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0324302592_62408 - Chapter 13: Exploring Individual...

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