0324302592_62409 - Chapter 14 Motivating Organizational...

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Chapter 14: Motivating Organizational Members CHAPTER 14 MOTIVATING ORGANIZATIONAL MEMBERS LEARNING OBJECTIVES 1. Explain the basic motivation process. 2. Describe the different approaches to motivation. 3. Discuss needs-based approaches to employee motivation. 4. Explain the process approaches to employee motivation. 5. Outline how goal setting is used as a tool for motivating individuals. 6. Explain how the reinforcement approach is used to increase and decrease behavior in an organizational setting. 7. Address the application of participative management. 8. Clarify the use of money as a motivator. 9. Explain how to reward team performance. 10. Account for the importance of motivation from an international perspective. CHAPTER OVERVIEW An organization’s energy comes from the motivation of its employees. This chapter discusses motivation; the force that energizes and gives direction to behavior. There are many approaches to studying motivation. The main approaches are motivation through need satisfaction, motivation through complex processes, and the reinforcement approach to motivation. The topics of participative management, recognition programs, money as a motivator, and motivating team performance are discussed as well. Finally, international perspectives to better appreciate how the diversity of the workforce influences employee motivation. PEDAGOGY GRID Chapter Boxes Main Points Facing the Challenge/Meeting the Challenge: You Understand Me: YUM! Brands If a company’s people are treated as winners and see themselves as winners, customer satisfaction and profitability come naturally. YUM!’s value statements emphasize customer focus, belief in people, recognition, coaching and support, accountability, excellence, positive energy, and teamwork. At the Forefront: Strategically Planning Recognition CalPERS made a commitment to build a recognition-based culture. The result was increased morale, more open communication, and more problem 214
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Chapter 14: Motivating Organizational Members solutions. Now Apply It: What motivates you as an employee? What rewards would you feel comfortable initiating? Leaders in Action: Mary Kay in China Paul Mak has adapted the Mary Kay values to Chinese culture. LECTURE NOTES I. Introduction A. Many organizations inadvertently reward behaviors that are quite different from the behaviors they hope for from their employees. Understanding motivation can help managers design reward systems that will lead to the fulfillment of goals and make individuals and the organization successful. II. Basic Motivation Process Refer to Figure 14.1 A. Motivation refers to the forces, either internal or external to a person, that act as inducements or that influence action to do something. 1.
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This note was uploaded on 01/31/2011 for the course MGMT 302 taught by Professor N/a during the Spring '10 term at Mountain State.

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0324302592_62409 - Chapter 14 Motivating Organizational...

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