0324302592_62412

0324302592_62412 - Chapter 17: Information Technology and...

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Chapter 17: Information Technology and Control CHAPTER 17 INFORMATION TECHNOLOGY AND CONTROL LEARNING OBJECTIVES 1. Discuss the recent changes that have altered the environment of business and made it more reliant on information technology. 2. Describe the four levels of decision specialties and their functions within an organization’s hierarchy. 3. Describe the general types of information systems that would support decision makers at the different levels within an organization’s hierarchy. 4. Describe the various components in an information system. 5. Explain the differences between data and information and discuss the characteristics of useful information. 6. Illustrate the steps in the development of an information system. 7. Describe the emerging technologies that are changing the way we work. 8. Discuss the impact of information technology on the organization. 9. Explain the limitations of information technology. CHAPTER OVERVIEW High-quality information provides a means of understanding the organization and its activities and a means for making decisions on how to control the organizational system. The process of acquiring, processing, maintaining, and distributing this information increasingly involves information systems and information technology (IT). The characteristics of useful information are introduced and discussed, along with a discussion of the value of information to managers. Several technical issues are reviewed, including information system components and the steps in the development of a high-quality management information system (MIS). The value of decision support systems for managerial decision-making is stressed. Toward the end of the chapter, new innovations that have been created by the advent of improved information technology are introduced, including telecommuting, advanced forms of office automation, and artificial intelligence. PEDAGOGY GRID Chapter Boxes Main Points Facing the Challenge/Meeting the Challenge: Torino, Italy: Lots to Do to Stage the Olympic Games / TOROC Pulls It Together to Stage the Winter Olympics The 2006 Winter Olympics will require a large number of information systems that must be created and integrated to ensure the success of the games. TOROC assembled a consortium of leading companies to design, develop, and operate the technology required for the games. 9
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Chapter 17: Information Technology and Control Leaders in Action: Beaver Street Fisheries: Poster Child for RFID Beaver Street Fisheries embraced the call for RFID technology and became the model for small and medium-sized Wal- Mart suppliers. Now Apply It: Checklist for Successful Information System Design Things to monitor throughout the creation of an information system. At the Forefront:
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This note was uploaded on 01/31/2011 for the course MGMT 302 taught by Professor N/a during the Spring '10 term at Mountain State.

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0324302592_62412 - Chapter 17: Information Technology and...

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