0324302592_72718

0324302592_72718 - Chapter 10ORGANIZATIONAL CULTURE AND...

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Chapter 10—ORGANIZATIONAL CULTURE AND CHANGE TRUE/FALSE 1. Change is a pervasive and persistent yet temporary condition in organizations. ANS: F DIF: E OBJ: 1 2. Resisting change is natural, but in today's world, failing to change can be deadly. ANS: T DIF: E OBJ: 1 3. Culture is the process of administering and coordinating resources effectively and efficiently and in an effort to achieve the goals of the organization. ANS: F DIF: E OBJ: 1 4. Cultures evolve and change in even the most stable periods. ANS: T DIF: E OBJ: 1 5. Culture does not necessarily have to be aligned with the overall strategy or mission of the organization in order for the mission to be achieved. ANS: F DIF: E OBJ: 1 6. Whatever else a culture may value, it prizes survival most of all. ANS: T DIF: E OBJ: 1 7. The two components of culture are substance and form. ANS: T DIF: E OBJ: 2 8. Managers must recognize that it may not be possible to change the surface elements-the form without changing what lies below-the substance. ANS: T DIF: E OBJ: 2 9. Substance was defined by the authors as consisting of the observable ways that members of a culture express ideas. ANS: F DIF: E OBJ: 2 10. Form was identified by the authors as a shared system of beliefs. ANS: F DIF: E OBJ: 2 11. In the iceberg illustration, the cultural component “substance” is the surface element. ANS: F DIF: E OBJ: 2 240
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12. At Walt Disney World in Orlando, Florida, employees are called "cast members." This is an example of the use of language systems as a means of supporting the company's culture. ANS: T DIF: E OBJ: 3 13. Metaphors use familiar elements or objects to make unfamiliar behavior or other processes or actions comprehensible. ANS: T DIF: E OBJ: 3 14. Sagas are historical accounts describing the unique accomplishments of a group and its leaders or heroes. ANS: T DIF: E OBJ: 3 15. While large-scale organizations rely upon events that tie into an operation’s history to maintain culture, small-scale organizations rely upon personal interaction to maintain their culture. ANS: F DIF: E OBJ: 3 16. Most organizations that make Fortune magazine’s list of the “100 Best Companies to Work for in America” have a common theme of celebrating success through rites, rituals, and ceremonies. ANS: T DIF: E OBJ: 3 17. In organizations with strong cultures, shared values and beliefs create a setting in which people are committed to one another and share an overriding sense of mission. ANS: T DIF: E OBJ: 4 18. A firm's culture can be a source of competitive advantage ANS: T DIF: E OBJ: 4 19. To compete effectively, companies are increasingly hiring and retaining employees who “fit the culture.” ANS: T DIF: E OBJ: 4 20. Companies with strong, formally articulated values that are focused on the needs of their constituencies have an important advantage over those without such values. ANS: T
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0324302592_72718 - Chapter 10ORGANIZATIONAL CULTURE AND...

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