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0324302592_72719 - Chapter 11COMMUNICATING EFFECTIVELY...

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Chapter 11—COMMUNICATING EFFECTIVELY WITHIN DIVERSE ORGANIZATIONS TRUE/FALSE 1. Communication is the process managers use to interact with subordinates, peers, supervisors, customers, suppliers, owners and the general public. ANS: T DIF: E OBJ: 1 2. Communication is a dynamic yet rather straightforward process. ANS: F DIF: E OBJ: 1 3. The ability to communicate effectively is the characteristic managers consider most critical in determining managerial success. ANS: T DIF: E OBJ: 1 4. Communication is a process in which sender, messages, channels, and receivers remain constant or static. ANS: F DIF: E OBJ: 1 5. Traditional communication activities tend to become more complicated with the integration of technology. ANS: T DIF: E OBJ: 1 6. The authors define communication as a process in which one person or group evokes an identical meaning in a second person or group. ANS: T DIF: E OBJ: 2 7. The term communication comes from a Latin word meaning “to make important.” ANS: F DIF: E OBJ: 2 8. The basic elements of the communication process include the sender, the channel, the message, the receiver, feedback, and noise. ANS: T DIF: E OBJ: 3 9. The setting in which communication takes place is called decoding. ANS: F DIF: E OBJ: 3 10. Translating the sender's ideas into a systematic set of symbols or a language expressing the communicator's purpose is referred to as decoding. ANS: F DIF: E OBJ: 3 9
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11. The function of decoding is to provide a forum in which ideas and purposes can be expressed as a message. ANS: F DIF: E OBJ: 3 12. The channel is the carrier of the message or the means by which the message is sent. ANS: T DIF: E OBJ: 3 13. Medium are tangible forms of coded symbols that are intended to give a particular meaning to the data. ANS: F DIF: E OBJ: 3 14. Messages are the thoughts and feelings that the communicator is attempting to elicit in the receiver. ANS: T DIF: E OBJ: 3 15. If the message is encoded properly, there will be no noise in the communication process. ANS: F DIF: M OBJ: 3 16. Encoding is the translation of received messages into interpreted meanings. ANS: F DIF: E OBJ: 3 17. Decoding involves the translation of received messages into interpreted meanings. ANS: T DIF: E OBJ: 3 18. Decoding is the process of verifying messages and the receiver's attempts to ensure that the message decoded is what the sender meant to convey. ANS: F DIF: E OBJ: 3 19. Any internal or external interference or distraction with the intended message that can cause distortion in the sending and receiving of messages is called noise. ANS: T DIF: E OBJ: 3 20. Decoding is the process of verifying messages from the sender. ANS: F DIF: E OBJ: 3 21. Interpersonal communication can be broken down into four categories: oral, written, nonverbal, and technological. ANS: T DIF: E OBJ: 4 22. Research indicates that mangers prefer written communication to face-to-face communication because written communication provides a reference for future use.
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