0324302592_72722 - Chapter 14MOTIVATING ORGANIZATIONAL...

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Chapter 14—MOTIVATING ORGANIZATIONAL MEMBERS TRUE/FALSE 1. Motivation is a psychological process that gives behavior purpose and direction. ANS: T DIF: E OBJ: 1 2. Motivation refers to forces, either internal or external to a person, that act as inducements or that influence action to do something. ANS: T DIF: E OBJ: 1 3. Process theories of motivation emphasize specific human needs or the factors within a person that energize, direct, and stop behavior. ANS: F DIF: E OBJ: 2 4. Motivation theories that emphasize specific human needs, or the factors within a person that energize, direct, or stop behavior, are referred to a needs-based approaches. ANS: T DIF: E OBJ: 2 5. Process theories of motivation focus on understanding the thought or cognitive processes that take place within an individual's mind and act to affect behavior. ANS: T DIF: E OBJ: 2 6. Needs based approaches to motivation primarily explain motivation as intrinsic to a person. ANS: T DIF: M OBJ: 3 7. At the top of Maslow's hierarchy are the self-esteem needs of individuals. ANS: F DIF: E OBJ: 3 8. Food, water, air, and shelter are all security needs and form the lowest level in Maslow's hierarchy. ANS: F DIF: E OBJ: 3 9. According to Maslow's hierarchy of needs, physiological needs reflect the desire to have a safe physical and emotional environment. ANS: F DIF: E OBJ: 3 10. Esteem needs include the desire for friendship, love, and a feeling of belonging. ANS: F DIF: E OBJ: 3 11. According to Maslow's hierarchy of needs, self-actualization needs are met by personal feelings of achievement and self-worth, and by recognition, respect, and prestige from others. 88
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ANS: F DIF: E OBJ: 3 12. Maslow described physiological and security needs as lower-order needs. ANS: T DIF: E OBJ: 3 13. People who are motivated primarily by security needs value their jobs mainly as a defense against the loss of basic needs satisfaction. ANS: T DIF: E OBJ: 3 14. Managers who focus on physiological needs will often emphasize rules, job security, and fringe benefits. ANS: F DIF: E OBJ: 3 15. Self-fulfillment and the opportunity to achieve one's potential are considered self-actualization needs. ANS: T DIF: E OBJ: 3 16. According to the Two-Factor Model, motivator factors are related to job content, or what people actually do in their work, and are associated with an individual's positive feeling about the job. ANS: T DIF: E OBJ: 3 17. According to Herzberg's Two-Factor Model, hygiene factors are associated with the job context or environment in which the job is performed. ANS: T DIF: E OBJ: 3 18. According to Herzberg's two-factor model, the first step in motivation is to eliminate dissatisfaction. ANS: T DIF: M OBJ: 3 19. Working conditions, company policy, and salary are examples of motivator factors in the Two-Factor Model of motivation.
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