graded_West20Coast20Hospital_wijanark_West20Coast20Case

graded_West20Coast20Hospital_wijanark_West20Coast20Case -...

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Click to edit Master subtitle style Introduction West Coast University Student Health Services: Primary Care Clinic Case Analysis Elisa Purnamasari Se-Joong Kim Stephanie Sinugroho Stephanie Wijanarko September, 22 2010
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Click to edit Master subtitle style Current Satisfaction Check List Introduction Problems 74.8% for Cost of Services 78.1% for Quality of Medical Care 42.7% for Waiting Time to Get an Appointment 29.4% for Waiting Time in Walk-in Clinic 42.7% for Waiting Time to Get an Appointment 29.4% for Waiting Time in Walk-in Clinic
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Click to edit Master subtitle style Current System Introduction Problems Walk-in Patients Front Desk Triag e Don’t care which doctor Want Specifi c doctor Return to see specific clinician during walk-in Returnin g Patients MA N P M D N P M D MA Problem!! Long waiting time in line Bottleneck are the clinicians (MDs and NPs) Capacity: - MA = 17.1 patients/hr - MD / NP = 2.4 patients /hr
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Click to edit Master subtitle style Clinician Capacity Introduction Problems - Clinicians hours available = 150 hours/ week - Clinicians hours need by patients = 157 hours/ week (7 hours/ week) The capacity of the clinicians is not enough to serve all the patients which indicates that there are insufficient hours available.
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This note was uploaded on 02/01/2011 for the course BUAD 311 taught by Professor Vaitsos during the Fall '07 term at USC.

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graded_West20Coast20Hospital_wijanark_West20Coast20Case -...

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