email-internet-guidelines

email-internet-guidelines - Guidelines to Assist Agencies...

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Guidelines to Assist Agencies in Developing Email and Internet Use Policies July 2004
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Guidelines to Assist Agencies in Developing Email and Internet Use Policies Department of the Premier and Cabinet – Office of e-Government 2 Preface The were developed in consultation with both national and local organisations. This consultation was undertaken on a draft version between June and July 2003. The feedback received has been incorporated into these Guidelines. The guidelines are available from the Office of e-Government web site ( http://www.egov.dpc.wa.gov.au ) in RTF, PDF and Word formats, directly from the Policies and Guidelines section. If you have any comments, queries or need additional information, please contact: The Office of e-Government, Department of Premier and Cabinet, Locked Bag 10, Cloisters Square, Perth WA 6850. Email: egov@dpc.wa.gov.au Phone: 9213 7100 Contacts: Sven Bluemmel Simone Spencer Note: All care has been taken to ensure that all hyperlinks provided in this document are current, accurate and in working order. However, due to the rapidly changing nature of the Internet we cannot guarantee that they will not become redundant.
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Guidelines to Assist Agencies in Developing Email and Internet Use Policies Department of the Premier and Cabinet – Office of e-Government 3 Contents Preface 2 Contents 3 BACKGROUND 5 Context 6 How can the Office of e-Government Help? 7 Purpose 8 GUIDELINES 9 Sample Policy 10 Policy Content Guide 12 Purpose and Scope 13 Purpose 13 Scope 13 Objectives 15 Procedures 16 Access 16 Email Specific Procedures 16 Internet Specific Procedures 18 Internet Use Issues 19 Other Issues 19 Security 22 Security Issues 22 Privacy 24 Issues 24 Regulation 24 Privacy and Email 25 Privacy and the Internet 26 Legal Requirements 27 Relevant Legislation 27 Copyright Issues 27
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Guidelines to Assist Agencies in Developing Email and Internet Use Policies Department of the Premier and Cabinet – Office of e-Government 4 Copyright and Email 28 Copyright and the Internet 28 Record Keeping Issues 29 Disclaimer Issues 30 Why use a disclaimer? 30 Acceptable and Prohibited Use 32 Email Acceptable and Prohibited Use 32 Accessing Personal Mail 34 Internet Acceptable and Prohibited Use 35 Acceptable 35 Unacceptable Use 37 Other Issues 38 Acknowledgement of Obligations 40 Monitoring 41 Monitoring – Why 41 Monitoring – What 42 Monitoring – Who 43 Breaches and Consequences 44 Breaches 44 Consequences of Breach 45 Summary 46
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Guidelines to Assist Agencies in Developing Email and Internet Use Policies Department of the Premier and Cabinet – Office of e-Government 5 Background
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Guidelines to Assist Agencies in Developing Email and Internet Use Policies Department of the Premier and Cabinet – Office of e-Government 6 Context The State Government of Western Australia (WA) supports the wider use of information technology to improve the efficiency of its operations and the delivery of services to the
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email-internet-guidelines - Guidelines to Assist Agencies...

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