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Unformatted text preview: stuff was sitting on a railroad siding across the street. 2. Call center: Customer service is not good. They all-fired hurry to get off the phone. Clients may need to call two or three calls 3. Both current and retired employees were complaining about being treated poorly by sales person. 4. Lay off some of the companys best employees. 5. Salespeople complain company Answer: Focus on process Finding something invisible Build in feedback system Alignment Mechanism...
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- Spring '11