m4l7 - Module 4 Management of Organizations Professor...

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Module 4: Management of Organizations Professor Cristina Banks [email protected] Office Hours: Wednesday 2-4 @ F526
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Managing and Improving Job Performance • The Performance Equation. • Performance Measurement. • Performance Management. • Diagnosing Performance Problems. • Exercise.
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The Performance Equation Performance = f (Ability X Motivation)
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What Should Be Measured Performance is whatever the organization cares about: “Job Behaviors” “Work Outcomes”
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Waiter/Waitress • Work Outcomes h Gets order right h Gets order to customers within 15 minutes. • Job Behaviors h Greets customers and asks for drink order within 2 minutes of sitting down. h Checks on customers’ satisfaction with food after it is served. h Asks for interest in dessert or coffee at end of meal.
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Performance Measurement Evaluating how well people perform in the job : • Objective measures • Subjective measures Result: Knowing at what level a person is performing.
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This note was uploaded on 02/05/2011 for the course BUSINESS 10 taught by Professor Johnsmith during the Fall '10 term at UCLA.

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m4l7 - Module 4 Management of Organizations Professor...

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