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Week8_spring2008 - Dessler Cole Human Resources Management...

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Performance Appraisal: The Key to Effective Performance Management Dessler & Cole Human Resources Management in Canada Canadian Tenth Edition
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Performance Management - process encompassing all activities related to improving employee performance, productivity,and effectiveness
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Why Performance Appraisal ? Appraisal Programs Appraisal Programs Administrative Administrative Developmental Developmental Compensation Compensation Ind. Evaluation Ind. Evaluation Promotion Promotion Discipline Discipline Training Training Career Planning Career Planning
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The Performance Appraisal Process Three Steps: 1. Setting work standards 2. Assessing actual performance relative to standards 3. Providing feedback to employee regarding performance
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Step 1: Defining Performance Expectations -job description often insufficient to clarify performance expectations -measurable standards should be developed for each position
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Trait Methods Trait Methods Graphic Rating Scale Results-Oriented Methods Results-Oriented Methods Management by Objectives (MBO) Step 2: How to Do Performance Appraisal ? (1)
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Behavioral Methods Behavioral Methods Critical Incident Method Narrative Forms Behaviorally Anchored Rating Scale (BARS) Step 2: How to Do Performance Appraisal ?
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