ORGANIZATIONAL CULTURE AND ETHICAL VALUES
Chapter ten explores the cultural and ethical values of organizations.
First the nature of corporate culture, its
origins, and purpose, and how to identify and interpret culture through ceremonies, stories, and symbols is
How culture reinforces strategy and structural design is explored.
Then ethical values and how
managers implement the structures and systems and shape culture that will influence employee behavior are
Finally, there is an overview of the international environment’s effect on cultural and ethical
What Is Culture?
Culture is the set of values, beliefs, and understandings, and ways of thinking that are shared
by members of an organization and is taught to new members as correct.
Culture exists at
of culture includes observable symbols, ceremonies, stories,
slogans, behaviors, dress, and the physical settings; and the
which is more
of the "true culture" includes values, assumptions, beliefs, and thought processes.
Emergence and Purpose of Culture
Emergence of culture is generally from a founder or early leader who articulates and
implements certain values as a vision or business philosophy. Culture serves two critical
to integrate members so they develop a collective identity, and
to help the organization meet goals and deals with outsiders by
responding rapidly to customer needs, for example.
Interpreting culture requires one to make inferences based on observable symbols.
Rites and ceremonies
are the elaborate, planned activities that make up a special
event and are often conducted for the benefit of an audience.
Rites of passage
facilitate the transition of employees into new social roles.
Rites of enhancement
create stronger social identities and increase the status of employees.
reflect training and development activities that improve organization
Rites of integration
create common bonds and good feelings among
employees and increase commitment to the organization.
the next set of observable symbols, are narratives based on true events that
are frequently shared among organizational employees and told to new employees.