Notes - 2) Levels of differences a) Personal i) Who are you...

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Conflict Management 01/24/11 Conflict can happen at any level, intrapersonal, interpersonal, group, community, global etc. Conflict is when there are differences amongst those levels. Definition: Conflict is the state of being challenged by differences. Sources of conflict o factual conflict difference in idea of facts o moral conflict pro-life vs pro-choice o goal conflict interests o value conflict nuisances can create conflict o relationship perceive something about another person Dealing with conflict o Adversarial Litigation – hire a lawyer and sue other people Persuasion and argumentation Using force Diatribe o Alternative Arbitration Negotiation Mediation
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01/31/11 Chapter 2 – A World of Difference 1) There are two views of communication a) process of transmitting information and influencing people i) or informing people ii) or persuading people b) process of creating realities in which we exist i) communication is a process of co-creating and co-maintaining order ii) one of the ways to deal with differences is to transform it
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Unformatted text preview: 2) Levels of differences a) Personal i) Who are you ii) What are your attitudes, values and beliefs iii) Intrapersonal conflict (1) Goal conflict (a) Choosing between multiple choices (2) Value conflict b) Relational i) Integration vs separation (1) Tension between coming together and going apart (a) Sometimes we want to be alone and at others we want to be together (b) And these feelings change over time and situation ii) Expressive vs non-expressive (1) Whether you tell people information or not iii) Stability vs change c) Community 02/03/11 Thomas and (Shashkin) CONFLICT STYLE INVENTORY Cooperative Non-Cooperative Non-Assertive Collaborate (Problem Solving) Accommodate (Smoothing) Compromise (Bargaining) Compete (Forcing) Avoid (Avoiding) Assertive 02/07/11 Chapter 3 Taking a Systems View of Conflict Systems Theory o Cybernetic the system exerts energy to organize itself...
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Notes - 2) Levels of differences a) Personal i) Who are you...

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