mo300- final study guide (1)

mo300- final study guide (1) - -Emergent properties of...

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- Emergent properties of group: -Energy: higher state of energy -Identity: group has sense of itself -Synergy: whole is greater than sum of parts -4 conditions to meet collective intelligence: -diversity of opinion (bring in diff info) -member independence (so ppl wont be swayed) -decentralization (errors balance out) -method for aggregating opinions (all opinions are included) - Group: collection of 2 or more interdependent indivs who maintain stable patterns of relationships, share common goals, perceive themselves as being a group -Crowd: not quite a group—discharge is what makes crowd exist -Individuals in group: common identity, common goals, work together, depend on each other - Grouping makes diff: In-group bias (preferential treatment), Negative Stereotypes (deindividuate/depersonalize outgroup), Competition (relations become competitive) -Hackman’s criteria for group effectiveness: - group output meet standards of those who have to use it -group experience contributes to the personal well-being and development of members -group experience enhances the capability of members to work and learn together in future -Group Design Factors: group composition, task design, formal organization
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- Diversity: degree to which a work group or organization is heterogeneous with respect to personal and functional attributes, presence of diffs among social unit - Surface-Level (Nominal) : generally immutable, easily observable, measured in simple and valid way (hair, color, sex, age- demographic) -Deep-Level (Cultural): some potential for change, subject to construal, more challenging to measure (attributes, personality, values, skills- not as apparent but equally important) -Diversity matters for: Conflict (relationship(-) vs task(creative abrasion)) , Faultlines (hypothetical dividing lines-need atleast 2 characteristics) , Linguistic Style (culturally learned signals to communicate and interpret others’ meaning) -Managing Diversity : knowledge is power, keep common goal front/center, make operating guidelines explicit, keep in mind ppl don’t always fit mold, foster creative abrasion -Benefits of effective group decision-making: more complete info/knowledge, increased diversity of views, increased acceptance of solution, increased legitimacy -Group Barriers: self-limiting behavior, groupthink, bureaucratic ethic, faultlines, external pressure, authoritative leaders -Why ppl Self-Limit? Someone w/ expertise, compelling argument, lack confidence, decision perceived unimportant/meaningless, pressure of conformity, dysfunctional decision making climate -Process Leads to effective team performance: team agenda, team structure, team culture, managing paradox -Types of teams: Baseball- play on team not as team, fixed positions, specialized rep tasks (assembly line) Football - fixed positions but play as team/collectively, rep tasks w/ high interdependence (consulting) Tennis Doubles - primary rather than fixed position, team performs members contribute, no defined role, unpredictable or spontaneous tasks (design firms, start ups)
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This note was uploaded on 02/13/2011 for the course MO 300 taught by Professor Sandelands during the Winter '08 term at University of Michigan.

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mo300- final study guide (1) - -Emergent properties of...

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