SECOND+HALF+SLIDES

SECOND+HALF+SLIDES - SECOND HALF SLIDES  Lipsky...

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Unformatted text preview: SECOND HALF SLIDES  Lipsky continued  March 26 th , 2009  Rationing Services: limitations of access and demand  Costs of Services  Monetary  Time  Info  Psychological  Queing  Other Alternatives  By Appointment  By roundup  Routines and Rationing  1. Why are goods distributed differently among groups of claimants?  Rationing services: inequality in administration  4 Reasons  Society wants  SLB resistance  Supposed to differentiate  Manage Loads Creaming/ Skimming off the Top r 2. Why does worker bias exist/ persist? r Worker Bias r Persistence r Assessing r Myths of equal treatment r Best interest of clients r Role of normality: deviance r Self-fulfilling prophecies r Lack of performance measures r Racism/ Prejudices of Society r 3. What things contribute to SLB control of clients? r 1. Settings r 2. Clients isolated r 3. Benign presentation r 4. Must go there r 5. Interactions structured r 6. Control routines r 7. Sanctions r 4. How do SLB’s husband (conserve resources)? r Husbanding Resources r Reserve capacity r Organizational special units and procedures Screening  Rubber Stamping  Referral  5. How do SLB’s modify their conceptions of work?  Work  1. Tensions between capabilities and objectives  2. Private Goal Definitions2....
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This note was uploaded on 02/13/2011 for the course 790 342 taught by Professor Andersen during the Spring '11 term at Rutgers.

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SECOND+HALF+SLIDES - SECOND HALF SLIDES  Lipsky...

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