Approaches-Jobs

Approaches-Jobs - Approaches to Job Design Job rotation o...

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Approaches to Job Design Job rotation o Moving people from one specialized job to another Job enlargement o Combining two or more specialized tasks (horizontal loading) to increase motivation Job enrichment o Increasing level of responsibility and autonomy in a job (more responsibility for planning, execution, decision making and evaluation (vertical loading) Goal Setting Theory Goals can trigger a motivational process that improves performance. Goal Difficulty and Task Performance
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SMART Goals S pecific M easurable A chievable R elevant T ime-bound Example: Improve customer satisfaction SMART: Achieve a minimum of 4.5 out of 5 in customer satisfaction survey ratings by end of fourth quarter Self Efficacy Theory Refers to an individual’s belief that s/he is capable of performing a task Ways self-efficacy can be increased: o Enactive mastery – gain experience o Vicarious modeling – see someone else do the task o Verbal persuasion – someone convinces you that you have the skills o Physical/emotional states Equity Theory
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Approaches-Jobs - Approaches to Job Design Job rotation o...

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