AlejandroGonzalezOperationsRefresher - 1 - Verizon Business...

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Unformatted text preview: 1 - Verizon Business VoIP Enterprise Implementation A.S. Gonzalez Verizon Business Voice over Internet Protocol Enterprise Implementation Engr. Alejandro S. Gonzalez Master in Business Administration, Graduate School of Business College of Business and Economics De La Salle University, Manila, Philippines VoIP is a relatively new technology. Current research suggests that firms are using VoIP technology to cut costs, to improve productivity and the firms strategic position. In 2004, with voice-over-IP capturing over 35% of all new enterprise voice shipments, most enterprises will shortly begin their road to implement VoIP. Alternative choices abound, ranging from new all-IP PBXs to service provider hosted solutions. With the problems encountered by early adopters largely resolved and mainstream organizations moving from If VoIP to When VoIP decisions, this is a roadmap for successful VoIP implementations. INTRODUCTION 1 The business environment has changed dramatically within the last decade. Globalization and market liberalization has altered the way a firm competes within this environment and how the firm interacts both with its customers and suppliers. Such interactions require the following: Both customers and competition have become global. To cut cost and to ensure easy access to customers, production and sourcing have shifted overseas. Technology has become complex and sophisticated. The use of communication networks is widely available at many parts of the world. More firms than ever are using technology for a variety of tasks and several options exist for technology procurement. 1 "VoIP Adoption: Issues & Concerns" - Sathasivam Mathiyalakan Through the use of the Internet, customers have access to a wealth of information about products, markets, and a firms competition. Customers have become more demanding in terms of price, features, product quality, delivery, level of service, and responsiveness. To manage customer expectations and needs firms have begun to form alliances and partnerships to manage their supply chain....
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This note was uploaded on 02/09/2011 for the course GSB 4346 taught by Professor Sss during the Spring '10 term at De La Salle University.

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AlejandroGonzalezOperationsRefresher - 1 - Verizon Business...

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